Keycafe

Growth Marketing

• Develop and execute integrated marketing campaigns across email, blog, case studies, paid media, landing pages, and webinars.
• Write clear, compelling German-language content for blogs, the website, newsletters, emails, and industry-specific campaigns.
• Create segmented email campaigns tailored to industries, buyer personas, and stages of the funnel.
• Manage and grow Keycafe’s German social media presence with consistent, engaging content.
• Produce and coordinate webinars that support awareness, education, and lead generation.
• Analyze customer data, campaign performance, and market trends to identify new opportunities and optimize results.
• Support marketing events, conferences, and strategic industry partnerships.
• Track and report on KPIs, providing insights to improve future campaigns.
• Collaborate with sales, product, and operations to ensure messaging alignment and high-impact execution.
• Stay up to date with modern digital marketing tools, automation platforms, and analytics best practices.

Marketing Coordinator, German Market Growth – SaaS/IoT

• Develop and execute integrated marketing campaigns across email, blog, case studies, paid media, landing pages, and webinars.
• Write clear, compelling French-language content for blogs, the website, newsletters, emails, and industry-specific campaigns.
• Create segmented email campaigns tailored to industries, buyer personas, and stages of the funnel.
• Manage and grow Keycafe’s French social media presence with consistent, engaging content.
• Produce and coordinate webinars that support awareness, education, and lead generation.
• Analyze customer data, campaign performance, and market trends to identify new opportunities and optimize results.
• Support marketing events, conferences, and strategic industry partnerships.
• Track and report on KPIs, providing insights to improve future campaigns.
• Collaborate with sales, product, and operations to ensure messaging alignment and high-impact execution.
• Stay up to date with modern digital marketing tools, automation platforms, and analytics best practices.

Marketing Coordinator, French – SaaS, IoT, French Market Growth

Financial Planning and Analysis

• Daily bookkeeping: Process Dext → QBO for 4 company files; code, match, and publish transactions with clean vendor/tax mapping. Issue Purchase Orders, manager A/R and A/P as well as enter Journal Entries.
• Reconciliations: Assist with 9 bank and 2 credit card reconciliations; clear open items quickly and escalate stale exceptions.
• Month‑end support: Prepare standard journals (prepaids, accruals, revenue/COGS), run core reports (TB/GL/AP/AR) and tie‑outs to help deliver a close by the 15th.
• Intercompany & Transfer Pricing: Maintain intercompany schedules; prepare and post routine intercompany and Transfer Pricing (TP) entries under CFO guidance; track FX remeasurement for CAD, USD, EUR, GBP.
• AP/AR hygiene: Support vendor onboarding, expense reports, invoice coding, and aging reviews.
• Workflow & documentation: Use Project Management Software daily to manage tasks; document processes and store support in Google Drive; communicate status/ETAs.
• Continuous improvement: Propose small automations (QBO bank rules, Dext rules, basic AI‑assisted checks) to reduce manual work.

IC Accountant – Global Entities, SaaS/IoT Finance, Multi Entity

Full-stack Engineer

• Build and maintain backend services using Grails, Node.js, and Python.
• Develop and enhance front-end interfaces in Angular and AngularJS.
• Integrate RESTful APIs and ensure clean, maintainable code.
• Debug, test, and document new features and production fixes.
• Participate in peer code reviews and continuous integration workflows.
• Support IoT connectivity between SmartBox hardware and cloud systems.
• Contribute ideas to improve scalability, performance, and code quality.

Junior Software Developer – SaaS/IoT, Full Stack

• Develop and maintain backend and frontend services using Grails, Node.js, Python, and Angular.
• Write, debug, and optimize code for performance and scalability.
• Integrate third-party and internal APIs to connect IoT devices with cloud systems.
• Design and execute automated and manual tests to ensure reliability across the stack.
• Participate actively in code reviews, ensuring best practices and continuous improvement.
• Troubleshoot issues in production and proactively resolve potential problems before escalation.
• Collaborate with cross-functional teams to accelerate product delivery and innovation.

Software Developer - SaaS/IoT, Full-Stack Product Development

Customer Support

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
• Troubleshoot both software and hardware issues, escalating complex cases when necessary.
• Manage and prioritize multiple tickets simultaneously in a high-volume environment.
• Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system.
• Document solutions and identify recurring technical issues for process improvement.
• Collaborate with internal teams to ensure customer feedback helps shape better products.
• Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base.
• Maintain calm and professionalism while handling irate or urgent customer situations.

Customer Service Representative, French/English – Tech

Customer Success Manager

• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
• Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
• Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
• Negotiate renewals, close expansion deals, and encourage referrals and reviews.
• Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
• Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
• Own your day — plan, organize, and execute outreach with discipline and precision.

Customer Success Coordinator – SaaS, IoT, Sales Support, Customer Advocacy

Account Executive

• Close deals by running online demos and explaining how the Smartbox works.
• Negotiate and finalize agreements with new customers.
• Be the main point of contact for key accounts, helping with any questions or issues they have along the way.
• Collaborate with other teams, like sales development and customer success, to ensure smooth handoffs and follow-up.
• Have experience in B2B SaaS sales, especially closing deals and meeting quotas.
• Are comfortable talking with clients over the phone, through email, and on Zoom.
• Enjoy learning about new products and how they can solve real-world problems.
• Work well in a team and like collaborating to get the best results for the customer.
• Are proactive and enjoy following up with clients to make sure everything’s running smoothly.