Customer Support

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
• Troubleshoot both software and hardware issues, escalating complex cases when necessary.
• Manage and prioritize multiple tickets simultaneously in a high-volume environment.
• Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system.
• Document solutions and identify recurring technical issues for process improvement.
• Collaborate with internal teams to ensure customer feedback helps shape better products.
• Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base.
• Maintain calm and professionalism while handling irate or urgent customer situations.

Customer Service Representative, French/English – Tech

Customer Service Agent – Non-Voice