Back Office Commercial Banking Specialist

KeyBank

Lead Specialist providing commercial client support and processing monetary transactions in a hybrid role. Ensuring proper documentation and resolving issues while supporting loan maintenance tasks.

Posted 8/1/2026full-timeBrooklyn • New York, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial loan servicing and processing, with strong analytical and problem resolution skills. Proficient in managing documentation and transactions while ensuring compliance with established guidelines.

Highest-signal resume keywords

Commercial Loan ServicingAnalytical SkillsProblem ResolutionAttention to DetailExcel Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial Loan ProcessingResidential Loan ProcessingAccounting PrinciplesDocumentation ManagementTransaction Processing

Soft Skills

Effective CommunicationIndependent ThoughtCustomer Service

Tools & Technologies

CLS/CL3LoanIQ

Industry Keywords

Commercial Client SupportMonetary TransactionsModerate ProceduresResearch and ResolutionFiling and Recording

About the role

Key responsibilities & impact

Responsible for commercial client support functions through telephone or written requests.
Timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.
Administers moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees.
Identifies and resolves moderate issues by following established guidelines.
May provide service in relation billing inquiries, service requests, suggestions and complaints from customers.
Uses independent thought to recommend and implement programs to solve complex issues.
Communicate to the requester the results of research and resolution of the problem effectively and timely.

Requirements

What you’ll need

High School Diploma or equivalent work experience required.
Bachelor’s degree in Finance or Accounting preferred
Minimum 2 years of experience and a strong knowledge of commercial loan servicing
Excel experience preferred
Commercial loan processing / Residential loan processing experience is plus
Attention to detail and ability to process multiple suspect reporting is critical
Demonstrates solid understanding of accounting principles
Familiarity with systems such as CLS/CL3 and LoanIQ
Strong analytical, research, and problem resolution skills

Benefits

Comp & perks

incentive compensation which may include production, commission, and/or discretionary incentives.