Sr. Data Analyst
KeyBank
Python
Senior Research Insights Manager
KeyBank
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteSalary
💰 $125,000 - $135,000 per year
Job Level
Senior
Tech Stack
Python
About the role
- The CX+EX Measurement & Insights team manages quantitative and qualitative marketing research for the enterprise, including research design, research execution, analysis, actionable insight synthesis, and presentation creation.
- The team partners with and presents learnings and recommendations at all levels of the organization, including the executive and the CEO.
- We are looking for a highly motivated and experienced market research professional with a proven background in delivering qualitative and quantitative primary market research and competitive intelligence for Consumer and B2B segments.
- This candidate will be a strategic partner for all business units across KeyBank, understanding priorities and uncovering opportunities where research can help inform strategies and improve experiences, ultimately driving better business performance.
- The Research & Insights Manager role will manage research projects end to end, from ideation to insights delivery.
- To be successful, the candidate must be intellectually curious, excel at uncovering insights across large data sets and multiple studies, and create concise and compelling presentations.
- The role requires strong skills in project management, communication, and relationship building across all organizational levels.
- The right candidate will be able to work on multiple, diverse projects simultaneously, prioritize to meet a variety of deadlines/deliverable types in a fast-paced and ambiguous environment.
- Build relationships across the bank to stay in-tune with strategic priorities to uncover relevant research needs and then translate those needs into research projects.
- Recommend, design and execute a wide range of qualitative and quantitative research projects, from planning through analysis, storytelling and presentation – adapting insights and/or positioning of findings to align to the audience that is consuming the information (doer vs. executive).
- Act as a player coach in managing a team of market research professionals, guiding them on all facets of a project intake to approach recommendation through execution and insights delivery.
- Connect the dots across multiple study learnings to drive out a rich perspective on where improvement opportunities lie.
- Advise leadership and employees across the organization about our clients’ current perceptions and gaps in experiences.
- Proactively recommend new and innovative ways to enhance reporting of research results & insights.
- Frequently seek to deepen understanding of current events and trends within financial services and the research industry.
Requirements
- Bachelor’s Degree in Behavioral Science, Economics, Social Sciences or other related discipline or equivalent experience.
- 12+ years of Market Research experience or similar role related to the specific responsibilities of this position.
- Deep hands-on expertise of quantitative and qualitative research methods; able to recommend appropriate methodologies.
- Highly fluent and up-to-date with the latest market research trends and approaches.
- Able to interpret complex data from multiple sources and then cohesively organize and present information in support of findings.
- Able to independently manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Goal-oriented self-starter with an intellectually curious mindset and a strong ability to think outside of the box and innovate.
- Exceptional written, oral communication and presentation skills.
- Extreme attention to details and strong problem-solving skills.
- Proven efficiency in MS Excel and ability to create impactful and visual PowerPoints.
- Experience with SPSS and/or Python are a required.
- This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
