Director, Delivery Lead - Engineering Enablement
Travelers
Consumer Analyst, Spanish Speaker
KeyBank
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $70,000 - $78,000 per year
Job Level
Mid-LevelSenior
About the role
- Support KeyBank's Language Access Program (LAP) to ensure equitable access to banking services for clients with diverse language backgrounds.
- Manage translation project workflows, including intake, compliance review, approvals, documentation, translation processing, quality review, design feedback, and final delivery.
- Review Spanish translations for accuracy and consistency; provide corrective feedback to vendors.
- Coordinate language certification testing and maintain tracking; contribute to program enhancements.
- Develop and deliver training on language access tools and resources.
- Monitor LAP control plans and translated document inventory; conduct research on best practices and regulations.
- Collaborate with internal teams and external vendors; prepare presentations for senior leaders.
Requirements
- Bachelor's degree in a relevant field (e.g., Spanish, Communications, Linguistics, Business, Public Policy) or equivalent work experience
- Native or fluent proficiency in professional written and spoken Spanish, with a strong command of English
- Detail oriented with a keen eye for linguistic and contextual discrepancies in Spanish and English
- Ability to distill complex program information into clear, visually engaging presentation materials
- Strong organizational, time management, and project coordination skills
- Excellent written and verbal communication skills
- Understanding of financial products, e.g., deposit & credit products, investments, etc.
- Strong interpersonal skills with the ability to work collaboratively with cross-functional teams
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
