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Critical Incident Communications Specialist
KeyBankCritical Incident Communications Specialist at KeyBank coordinates and communicates technical support during incidents. Works with leadership and teams to ensure timely updates and accurate reporting.
Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $96,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, particularly in formal and business writing, while effectively collaborating with technical teams and business lines to manage and resolve incidents. Possesses extensive experience in decision-making processes and tools, alongside a solid understanding of IT systems.
Highest-signal resume keywords
Bachelor's Degree Or Equivalent Experience5+ Years Relevant ExperienceExtensive Experience With Written English LanguageExtensive Experience With Decision-Making ProcessesWorking Knowledge Of IT Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationCollaborationFacilitation
Tools & Technologies
DynatraceServiceNowSharePointMicrosoft Teams
Industry Keywords
Technical Support ServicesIncident ManagementBusiness ConceptsDecision-Making Tools
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Collaborates with Technology Incident Managers to prioritize and communicate technical support services
- Monitors and investigates the impact of technical incidents; prepares written summaries
- Provides timely updates, clear information, and communication of resolution
- Engages with lines of business and technical teams to assess impact of incidents
- Schedules and facilitates department-wide meetings, manages follow-up items
Requirements
What you’ll need- Bachelor's Degree (preferred) OR Equivalent experience (required)
- 5+ years of relevant experience (required)
- Extensive Experience with the written English language, especially guidelines for formal and business writing
- Extensive Experience with the decision-making process and associated tools and techniques
- Extensive Experience with business concepts, tools, and processes needed for sound decisions
- Working Knowledge of Information Technology (IT) systems such as Dynatrace, ServiceNow, SharePoint, Microsoft Teams
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Incentive compensation