Consumer Consultant – Merchant Sales Enablement

KeyBank

Merchant Sales Enablement & Learning Manager at KeyBank managing onboarding and continuous learning for Merchant Services. Responsible for sales employee training, improving effectiveness, and creating a sustainable learning culture.

Posted 7/9/2026full-timeBrooklyn • New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own the onboarding, training, learning curriculum, sales readiness, and continuous development of all Merchant Services sales employees across Business Banking
Serve as the primary enablement leader responsible for scaling merchant knowledge and improving seller effectiveness
Create engaging learning journeys that drive behavior change
Identify performance gaps and build learning solutions aligned to business outcomes
Partner with senior leaders to identify business challenges and translate them into scalable enablement strategies

Requirements

What you’ll need

A minimum of 5 years in Merchant Services, Payments, Sales Enablement, Learning & Development, or related field
Experience supporting remote sales organizations
Experience partnering with Product, Sales Leadership, Marketing, and Operations
Experience managing enterprise learning programs from strategy through execution
Knowledge of KeyBank Business Banking and Merchant Services preferred

Benefits

Comp & perks

Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
Flexible options for in-office presence based on role effectiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales Training DevelopmentCurriculum DesignBehavior Change StrategiesEnterprise Learning ManagementPerformance Improvement Solutions

Soft Skills

LeadershipCommunicationProblem-SolvingEngagement