Fraud Detection Operations Manager

KeyBank

Leads Fraud Detection operations team at KeyBank, ensuring compliance and quality service in client account management. Drives team performance and operational excellence in a regulatory environment.

Posted 6/26/2026full-timeAmherst • New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $96,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a staff of Fraud Detection analysts responsible for reviewing suspicious activity on client accounts
Leads the day-to-day operations of the team (up to 20 teammates), ensuring service excellence and optimizing workflow
Develops and leads a high-performing team, including hiring, mentoring, coaching, and promoting inclusivity
Ensures compliance with government regulations and bank policies by implementing and testing procedural controls
Resolves complex client issues, maintaining quality and quantity of production within budget
Organizes workflow and delegates workload to adhere to established service level agreements

Requirements

What you’ll need

Bachelor's Degree or equivalent experience (preferred)
3+ years of fraud operations experience (required)
3+ years experience in operations leadership or equivalent, preferably within a financial institution or supporting operation (preferred)
Experience with Fraud Detection systems used by frontline teammates
Strong knowledge of core fraud concepts, particularly those related to wires, ACH, Zelle, and all other activity conducted via online banking
Dedicated to meeting the expectations and requirements of internal and external clients; acts with customer-centric mindset; gains trust and respect from clients.
Demonstrates client sensitivity.
Advanced PC skills and ability to use MS Office (Word, Excel)

Benefits

Comp & perks

Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fraud operationsfraud detection systemscore fraud conceptswiresACHZelleonline bankingoperations leadershipprocedural controlsworkflow optimization

Soft Skills

team managementmentoringcoachinginclusivityclient sensitivitycustomer-centric mindsettrust buildingcommunicationproblem resolutionservice excellence

Certifications

Bachelor's Degree