Investment Associate, FINRA Registered

KeyBank

Retail Investment Associate responsible for achieving sales goals and customer service at Key Investment Services. Supporting Private Client Advisors and managing client relationships.

Posted 6/26/2026full-timeAmherst • New York • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

About the role

Key responsibilities & impact

Within the Key Investment Services business, the Retail Investment Associate is responsible for assisting the Key Investment Services Sales Force in achieving sales goals, customer service, business growth, and client retention.
Provide support to the Private Client Advisors.
Perform customer service duties and assist in daily office operations, including obtaining new account and customer maintenance forms, establishing new accounts, servicing customer accounts, processing estate account requests, researching problems, preparing and editing correspondence, obtaining proper approvals, maintaining records, performing heavy order entry, and managing client contact.
Maintain a solid base knowledge of retirement accounts, including distributions and Required Minimum Distribution (RMD) calculations.
Follow up on client service activities and Advisor requests.
Create and manage the client database, including addresses, contact information, and client type (investor, credit, etc.), and use this information to develop mailing lists for value-added materials, event invitations, and follow-up calls.
Assist with scheduling appointments and participate in sales support activities such as weekly teleconferences, monthly sales unit meetings, and manager coaching sessions.
Attend additional product and process training as available.
Create, obtain approval for, and distribute letters on product promotions.
Coordinate marketing events, seminars, and presentations for clients and prospects, including booking locations, preparing client/prospect lists, mailing invitations, arranging refreshments, and organizing presentation materials and equipment.
Assist in the production and distribution of newsletters, biographies, and other marketing materials.

Requirements

What you’ll need

High School Diploma (required)
A minimum of 1-year experience in brokerage or financial services (required)
FINRA License S6 (required)
FINRA License S63 (required)
FINRA Security Industry Essentials (SIE) (required)
Working knowledge of investment products and ability to explain options clearly to clients.
Strong written and verbal communication skills to effectively interact with clients and team members.
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, email platforms, and internet navigation.
Proven ability to develop and maintain trusted relationships with clients.

Benefits

Comp & perks

Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount managementorder entryRMD calculationsinvestment productsdatabase managementmarketing coordinationnewsletter productionfinancial services experiencebrokerage experience

Soft Skills

strong written communicationstrong verbal communicationrelationship buildingteam collaborationorganizational skillsproblem-solvingattention to detailclient interactionsales supporttraining participation

Certifications

High School DiplomaFINRA License S6FINRA License S63FINRA Security Industry Essentials (SIE)