Senior Client Service Specialist, Commercial Card

KeyBank

Senior Client Service Specialist handling complex servicing needs of commercial card clients. Support inquiries, perform account maintenance, and resolve escalations for KeyBank’s commercial card program.

Posted 6/17/2026full-timeOpen to candidates within the United States • Ohio • 🇺🇸 United StatesSenior💰 $52,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support card program inquiries from clients, internal teams, and vendor partners.
Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
Assist with simultaneous product integration projects that may include a client training aspect.
Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
Provide process improvement guidance to enhance efficiencies to leadership.
Facilitate website portal training and customization options/needs.
Safe handling and security of sensitive client data.

Requirements

What you’ll need

Minimum Five years in financial services or banking, or fintech experience
Minimum of 1 year experience relationship management
Minimum 2 year customer service or customer facing experience
Commercial card platform or product experience (preferred)
Product management or product support (preferred)
Vendor Management experience (preferred)
Issuer Processing Systems (such as TYSYS, FISERV, DXC) (preferred)
Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM Transmission and File Feed development and management (preferred)
Experience in client escalation management

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API knowledgeERPCRM TransmissionFile Feed developmentaccount maintenanceproduct managementclient escalation managementprocess improvementproduct supportcommercial card platform

Soft Skills

relationship managementclient trainingproblem resolutioncommunicationattention to detailleadershipefficiency enhancementvendor managementclient supporttraining facilitation