Strategic Account Manager, Commercial

KeyBank

Strategic Account Manager responsible for cultivating enterprise payment client relationships at Key Bank. Focus on managing accounts, client needs, and cross-selling additional services.

Posted 5/28/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Manage, cultivate, and retain Key Bank's enterprise payment clients
Proactively work with clients to review their business
Act as the main point of contact for client matters
Manage accounts to ensure clients receive the right service mix
Conduct Annual Business reviews including interchange and pricing analysis
Identify opportunities to cross-sell additional services
Drive resolution among stakeholders for issues

Requirements

What you’ll need

Bachelor's Degree or higher required, or equivalent experience
5+ years experience as a relationship manager or account manager for merchant services accounts
5+ years of product, account management, accounts payable, supplier enablement, or procurement related experience in a treasury management or financial services setting
Customer-focused with a commitment to delivering high quality service
Capable of managing multiple concurrent objectives, projects, groups, or activities
Problem solving capabilities to overcome challenges and objections from clients and vendors
Ability to multitask and juggle several responsibilities simultaneously
Comfortable building relationships across various levels within a client’s organization
Good attention to detail and strong organizational skills
Strong interchange knowledge
Card Brand assessment fee knowledge
Card Brand compliance knowledge
PCI understanding
Proven track record of meeting or exceeding expectations and receiving positive customer feedback (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Incentive compensation including production and commission
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

interchange analysispricing analysisaccounts payablesupplier enablementprocurementtreasury managementfinancial servicesrelationship managementaccount managementproblem solving

Soft Skills

customer-focusedhigh quality servicemultitaskingrelationship buildingattention to detailorganizational skillscapable of managing multiple objectivesstrong communicationstakeholder resolutioncommitment to client satisfaction

Certifications

Bachelor's Degree or higherPCI compliance