Investment Associate – FINRA Registered

KeyBank

Investment Associate role assisting KIS Sales Force with client relationships and achieving sales goals. Responsible for heavy trade volume requests, account maintenance, and customer satisfaction.

Posted 5/22/2026full-timeBuffalo • Colorado, Connecticut, New York, Ohio, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

About the role

Key responsibilities & impact

Assisting the KIS Sales Force in achieving sales goals, customer service, business growth and client retention
Primary contact for clients when their licensed representative is unavailable
Accepting or assisting with daily activities including heavy trade volume requests from clients and sales force, timely and with a high degree of accuracy
Follow up on all order executions for payment and remittance as required
Accepting and processing of client account maintenance requests from the sales force and clients
Reviewing client requests, accounts and determining appropriate resolution
Recognize and report sales opportunities
Client contact regarding Required Minimum Distributions
Develop and maintain strong working relationship with clients, sales force and team members
Perform marketing-related activities to promote business growth
Contacting KIS clients for review of accounts and issue resolution
Cross train and back up on various functions within the Service and Support teams
Project involvement and/or assignments from management as required

Requirements

What you’ll need

High School Degree or equivalent required
College Degree in Business or Finance preferred
Industry experience including but not limited to Corporate actions, 1099, statement and cost basis research, collections, New Account Process, Legal and Annuity documentation requirements
Retirement accounts including contribution, distributions and RMD calculations
Securities, Bonds, Annuity in addition to Mutual Fund classes and fee structures
Series 7 and Series 63 required
Life & Health insurance license and Series 66 required
Strong written and verbal communication
Excellent customer service and analytical skills
Ability to recognize and understand client issues and develop appropriate responses and solutions
Demonstrate excellent organizational skills and a strong attention to detail

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client account maintenanceorder executionRMD calculationscost basis researchcollectionsNew Account Processlegal documentationanalytical skillscustomer service

Soft Skills

strong written communicationstrong verbal communicationorganizational skillsattention to detailrelationship buildingproblem-solvingteam collaboration

Certifications

Series 7Series 63Life & Health insurance licenseSeries 66