Lead Specialist – NonRE Consumer Client Services

KeyBank

Lead Specialist managing internal and external loan servicing requests for Non-Real Estate Secured Loans. Ensuring compliance with operational, quality, and service level standards in a hybrid work environment.

Posted 5/6/2026full-timeBrooklyn • New York, Ohio • 🇺🇸 United StatesSenior💰 $19 - $25 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

As part of the Consumer Client Servicing team, the Lead Specialist is responsible for responding to internal and external loan servicing requests while performing maintenance, research, reporting, and transaction processing for Non‑Real Estate Secured Loans, Lines of Credit, and Auto Loans.
Monitor assigned work queues and inboxes throughout the day, ensuring all daily tasks are completed timely and accurately within departmental Service Level Agreements.
Process monetary and non‑monetary transactions, including client requests, interdepartmental requests, and project-related activities, using automated posting applications to ensure accounts balance appropriately.
Perform account maintenance accurately while meeting department productivity and quality goals.
Balance accounts at the end of the day; research and resolve discrepancies by partnering with Accounting or Balance & Control teams and posting corrective entries as needed.
Conduct basic to complex research using multiple banking systems and applications, bringing requests to a logical conclusion and executing appropriate remedial actions.
Communicate research results and resolutions to requesters in an effective and timely manner.
Perform careful and timely review of reports to identify potential customer impact issues, ensure system integrity, and take appropriate corrective action.
Provide world‑class customer service to internal and external customers, maintaining professionalism and adherence to Key values.
Assist other team members with daily workload to support timely completion of team assignments.
Identify issues or problems and escalate appropriately to management.
Actively seek opportunities to improve process efficiency, quality, and the overall client experience; communicate ideas to effect meaningful change.
Review, update, and support team procedures as needed.
Actively pursue self‑development to better support the team and future advancement.
Meet goals as stated and perform other duties as assigned, including overtime as required by business needs.

Requirements

What you’ll need

High School, some college
Ability to establish and maintain effective working relationships among team members, product and support partners.
Experience working in a production based environment
Bachelor’s degree or equivalent experience, Proficiency in KeyCorp systems: Hogan, ALS, Oracle, KeyView Deluxe, CMOD, APA, Microsoft Office
Minimum 1 year related job experience with knowledge of loan and deposit products.

Benefits

Comp & perks

Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingtransaction processingaccount maintenanceresearchreportingdiscrepancy resolutionprocess efficiencycustomer serviceproduction environmentknowledge of loan and deposit products

Soft Skills

effective communicationteam collaborationproblem-solvingprofessionalismself-developmentadaptabilityattention to detailtime managementinterpersonal skillsinitiative