Consumer Consultant, Sales Experience – Execution

KeyBank

Consumer Consultant facilitating strategic business enablement to support client acquisition, retention, and relationships. Collaborating with cross-functional teams to ensure initiatives aligned with business objectives.

Posted 5/1/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorLead💰 $80,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Partners with business leaders and support teams to enable strategic initiatives through effective planning, coordination, and execution
Develops and drives operational and project plans aligned to business strategies and priorities
Leads and coordinates peer activity across consumer initiatives related to acquisition, deepening relationships, retention, field support, and innovation
Manages capacity planning across multiple initiatives to ensure resources are aligned to priorities and delivery commitments
Coordinates project timelines, dependencies, milestones, and deliverables across cross‑functional teams
Recommends opportunities to improve execution effectiveness, scalability, and alignment across client segments
Manages tracking and communication of progress against business goals, risks, and deliverables
Keeps regular contact with field advocates to ensure readiness, alignment, and awareness
Ensures initiatives are executed according to on‑time and quality delivery standards
Coordinates client treatment scenarios as needed to support initiative execution
Reviews progress, decisions, risks, and exceptions with senior management
Drives execution excellence by effectively managing priorities, pace, scope, quality, cost, and risk
Edits, designs, and formats initiative materials to ensure professional, executive‑ready and field‑ready communications
Owns or supports SharePoint site design, structure, formatting, and content maintenance to support initiative communications, documentation, and collaboration
Ensures communication materials are clear, consistent, accessible, and operationally ready ahead of launches.

Requirements

What you’ll need

Bachelor’s Degree in business or related field and/or equivalent work experience
Minimum of 7 years’ experience in financial services
Demonstrated project management leadership experience organizing, planning, and executing multi‑functional initiatives from vision through implementation
Strong process management, planning, and organizational skills
Demonstrated ability to communicate complex concepts clearly to business partners, field teams, and senior leaders
Superior teamwork and interpersonal skills with the ability to influence across all management levels
Proven ability to partner effectively with geographically diverse teams and support partners
Strong knowledge of financial products (e.g., deposit, credit, and investment products)
Experience with collaboration and content platforms such as SharePoint, including editing, formatting, and site organization
High attention to detail with strong editing and communication‑quality standards.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcapacity planningprocess managementplanningorganizational skillseditingformattingcommunication quality standardsinitiative executionexecution effectiveness

Soft Skills

teamworkinterpersonal skillsinfluencecommunicationattention to detailcollaborationleadershipstrategic planningcoordinationrelationship management