Technical Lead

KeyBank

Technical Lead responsible for designing and modernizing IVR and Voice Bot platforms at KeyBank. Ensuring secure and scalable voice solutions using Google Cloud Platform.

Posted 4/29/2026full-timeRemote • New York, North Carolina, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $96,000 - $181,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsGoogle Cloud PlatformJavaScriptKubernetesMicroservicesNode.jsTypeScript

About the role

Key responsibilities & impact

Lead solution architecture and technical design for IVR and voice bot initiatives.
Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice requirements.
Own end‑to‑end delivery for complex features, from design through production.
Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
Collaborate across the contact center technology ecosystem to support call routing, self‑service, and agent handoff scenarios.
Establish and enforce engineering standards, including code quality, testing, and deployment practices.
Perform code reviews and mentor engineers, raising the overall technical bar.
Apply SRE principles to ensure observability, resiliency, and production readiness.
Ensure solutions comply with security and regulatory requirements (PII / PCI).

Requirements

What you’ll need

8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
Strong, hands-on experience with Node.js / TypeScript.
Proven experience designing and delivering cloud‑native solutions on GCP.
Solid understanding of microservices architecture, APIs, and distributed systems.
Hands‑on Kubernetes experience, including GKE cluster setup and platform operations.
Experience with IVR, voice bots, or contact center technologies.
Strong collaboration skills across engineering, product, and operations teams.
Excellent technical judgment, communication, and problem‑solving skills.

Benefits

Comp & perks

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

ATS Keywords

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Hard Skills & Tools

Node.jsTypeScriptmicroservicescloud-native solutionsAPIsdistributed systemsKubernetesGKEagentic AISRE principles

Soft Skills

collaborationtechnical judgmentcommunicationproblem-solvingmentoringleadership