KeyBank

Senior Client Service Specialist

KeyBank

full-time

Posted on:

Location: Colorado, Idaho, New York, Ohio, Oregon, Utah • 🇺🇸 United States

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Salary

💰 $51,000 - $60,000 per year

Job Level

Senior

Tech Stack

ERP

About the role

  • Handle the complex servicing needs of KeyBank’s commercial card program clients
  • Support card program inquiries from clients, internal teams, and vendor partners
  • Perform account maintenance with attention to accuracy and within Service-Level-Agreements (SLA)
  • Perform program website customization and facilitate website portal training
  • Conduct transaction research and support complex integration efforts
  • Assist with simultaneous product integration projects that may include client training
  • Effectively resolve client escalations, determine root cause, and report issues to management
  • Provide process improvement guidance to leadership to enhance efficiencies
  • Ensure safe handling and security of sensitive client data
  • Collaborate with internal partners and vendors to ensure a best-in-class service experience

Requirements

  • Five + years in financial services or banking experience, commercial and/or consumer preferred
  • Experience in client escalation management/client support
  • Excellent problem solving and effectively analyze client needs
  • Strong internal and external communication skills
  • Organizational skills, including ability to prioritize work
  • Must be able to handle fast paced, ever changing work environment
  • Excellent time management skills
  • Attention to detail
  • A team player with proven ability to build strong collaborative relationships with internal partners
  • Dedicated to exceeding the expectations of clients
  • Ability to identify inefficient processes and recommend solutions
  • Ability to change, influence others, and foster teamwork
  • Proficiency with PCs and standard Microsoft Office software
  • Preferred: Commercial card product/sales support experience
  • Preferred: Financial or fintech industry experience, including API knowledge, ERP, CRM, transmissions and file feeds
  • Preferred: Expense Management Software experience
  • This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis
  • Must cover clients in PST and work PST hours (per location policy)