Product Manager – Internal Systems
Inspiration Mobility
ERP
Senior Client Service Specialist
KeyBank
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado, Idaho, New York, Ohio, Oregon, Utah
Visit company websiteSalary
💰 $51,000 - $60,000 per year
Job Level
Senior
Tech Stack
ERP
About the role
- Handle the complex servicing needs of KeyBank’s commercial card program clients
- Support card program inquiries from clients, internal teams, and vendor partners
- Perform account maintenance with attention to accuracy and within Service-Level-Agreements (SLA)
- Perform program website customization and facilitate website portal training
- Conduct transaction research and support complex integration efforts
- Assist with simultaneous product integration projects that may include client training
- Effectively resolve client escalations, determine root cause, and report issues to management
- Provide process improvement guidance to leadership to enhance efficiencies
- Ensure safe handling and security of sensitive client data
- Collaborate with internal partners and vendors to ensure a best-in-class service experience
Requirements
- Five + years in financial services or banking experience, commercial and/or consumer preferred
- Experience in client escalation management/client support
- Excellent problem solving and effectively analyze client needs
- Strong internal and external communication skills
- Organizational skills, including ability to prioritize work
- Must be able to handle fast paced, ever changing work environment
- Excellent time management skills
- Attention to detail
- A team player with proven ability to build strong collaborative relationships with internal partners
- Dedicated to exceeding the expectations of clients
- Ability to identify inefficient processes and recommend solutions
- Ability to change, influence others, and foster teamwork
- Proficiency with PCs and standard Microsoft Office software
- Preferred: Commercial card product/sales support experience
- Preferred: Financial or fintech industry experience, including API knowledge, ERP, CRM, transmissions and file feeds
- Preferred: Expense Management Software experience
- This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis
- Must cover clients in PST and work PST hours (per location policy)
