Client Identity & Access Management Product Manager – Branch & Contact Center

KeyBank

Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.

Posted 4/14/2026full-timeBrooklyn • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as SME for identity verification and authentication in Branch & Contact Center channels.
Lead cross-functional coordination.
Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms.
Define metrics for fraud detection and authentication performance.
Analyze account takeover and credential compromise trends; develop mitigation strategies.
Maintain CIAM documentation and strategic roadmap.
Support annual review and attestation of CIAM capabilities.
Stay current on B2B and high-value transaction authentication threats and innovations.

Requirements

What you’ll need

Bachelor’s degree or equivalent in Business, Technology, or related field; advanced degree preferred.
Minimum of 5+ years in identity, access management, fraud, or cybersecurity roles.
Experience with authentication orchestration platforms, CIAM tools and Branch and Contact Center authentication.
Strong understanding of channel-specific client behaviors and risk profiles.
Proven ability to manage cross-functional initiatives and vendor relationships.
Familiarity with regulatory frameworks (e.g., FFIEC, NIST 800-63).
Exceptional communication and stakeholder engagement skills.

Benefits

Comp & perks

Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

identity verificationauthenticationfraud detectionCIAM standardsauthentication flowsaccount takeover analysiscredential compromise analysismitigation strategiesCIAM documentationmetrics definition

Soft Skills

cross-functional coordinationstakeholder engagementcommunicationvendor relationship managementstrategic planninganalytical thinkingproblem-solvingleadership