Digital Fraud Detection Specialist
KeyBank
full-time
Posted on:
Location Type: Hybrid
Location: Amherst • New York, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
JuniorMid-Level
About the role
- Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings
- Take precautionary measures on accounts and/or transactions to mitigate risk to KeyBank and/or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
- Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
- Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts
- Obtain and provide detailed documentary evidence to support confirmed fraud activity
- Maintain ongoing communication with internal and external clients regarding associated account resolution
- Other specialized tasks when required
Requirements
- HS Diploma or equivalent is required
- Minimum 2 years banking operations and/or fraud operations experience is strongly preferred
- Proven accuracy and organizational skills
- Proven ability to manage multiple diverse tasks simultaneously
- Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance
- Proven written and verbal communication skills
- Proven ability to analyze, solve problems, and make decisions effectively and independently
- Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment
Benefits
- Incentive compensation subject to individual and company performance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud analysisrisk mitigationdocumentary evidence preparationtransaction analysisregulatory complianceproblem solvingdecision making
Soft skills
organizational skillscommunication skillsability to manage multiple tasksaccuracyindependence
Certifications
HS Diploma or equivalent