Kettler Trading GmbH

Marketing

• You will support our marketing team and take on a variety of tasks
• You will assist in developing and implementing marketing strategies
• Design marketing materials (we use the design tool Canva) and contribute to engaging marketing campaigns
• Participate in product photoshoots
• Ensure our social media presence on platforms like Facebook, Instagram and TikTok performs strongly
• Liaise with our influencers and create new campaigns and giveaways
• Monitor the market and keep an eye on competitors
• Create reports to measure the success of our marketing activities
• Produce our monthly newsletter and reach out to new email contacts with engaging content (Tools: Brevo, Klaviyo)
• SEO optimization of the website

Marketing Intern – All-Rounder

Business Development Rep

• Support in expanding our B2B strategy: identifying new partners, markets and growth opportunities
• Developing market entry concepts (national & international)
• Participation in international marketplace management: analysis, selection & operational onboarding of new platforms
• Conducting market and competitor analyses to derive strategic measures
• Preparation of business cases, reports and sales materials
• Close collaboration with Marketing, Sales and Operations
• Assisting in pitch processes and key-account preparations
• Operational support in implementing strategic projects (e.g., new B2B platforms, category expansion, channel management)

Compulsory Internship in Business Development – Full-time

Customer Support

• Handling customer inquiries via email (Zendesk) and telephone
• Creating orders and resolving payment or delivery issues
• Processing complaints, returns and spare parts solutions
• Communicating with shipping providers and internal departments
• Maintaining customer data and documenting tickets

Customer Service

• Support in expanding our B2B strategy: identifying new partners, markets and growth opportunities
• Develop concepts for market entry (national & international)
• Contribute to international marketplace management: analysis, selection & operational integration of new platforms
• Conduct market and competitor analyses to derive strategic measures
• Prepare business cases, reports and sales materials
• Work closely with Marketing, Sales and Operations
• Support pitch processes and key-account preparations
• Operational assistance in implementing strategic projects (e.g., new B2B platforms, category expansion, channel management)

Compulsory Internship, Business Development – Full-time

• Bearbeitung von Kundenanfragen via E-Mail (Zendesk) und Telefon
• Anlage von Bestellungen und Klärung von Zahlungs- oder Lieferproblemen
• Abwicklung von Reklamationen, Rücksendungen und Ersatzteillösungen
• Kommunikation mit Versanddienstleistern und internen Abteilungen
• Pflege von Kundendaten und Ticketdokumentation

Marketing Intern – All-Rounder

Compulsory Internship in Business Development – Full-time

Customer Service

Compulsory Internship, Business Development – Full-time

Kundenservice