Director of RevOps

Ketch

Director of RevOps responsible for Customer Experience and Partner Operations for Ketch. Leading systems design and AI-driven improvements in data management processes.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing scalable business systems within SaaS environments, with a strong focus on Customer Success, Professional Services, and Support operations. Proficient in leveraging AI tools to enhance operational efficiency and drive measurable business value through data-driven analyses.

Highest-signal resume keywords

10+ Years In Operational Roles At SaaS Companies5+ Years Supporting Customer Success, Professional Services, Support, And/or Renewals TeamsDemonstrated Track Record Of Designing And Implementing Business SystemsHands-On Use Of AI In Systems Work And AnalyticsFluency In English (Spoken And Written)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Systems DesignData AnalysisProcess ImprovementCRM ImplementationOperational Efficiency

Soft Skills

Time ManagementPeople AlignmentCollaboration In Virtual Teams

Tools & Technologies

SalesforceHubspotGainsightAI Tools

Certifications & Qualifications

Bachelor's Degree Or Equivalent

Industry Keywords

Customer SuccessProfessional ServicesSupport OperationsRenewalsSaaS

About the role

Key responsibilities & impact

Own the operational backbone for Customer Success, Professional Services, Support, and Renewals.
Design and implement scalable systems that reduce manual work across onboarding, health scoring, escalations, capacity forecasting and management, services delivery, and the renewal motion.
Build the analyses that surface churn risk, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes.
Stand up and maintain the operational infrastructure for our partner ecosystem: partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and psat. Give partner leadership clear visibility into partner performance and program ROI.
Support core sales operations: pipeline hygiene, forecasting cadence, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market decisions.
Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.
Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that empower leaders across the business to answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.
Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story.

Requirements

What you’ll need

10+ years in operational roles at SaaS companies
5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams
Demonstrated track record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) built to scale
Example systems include: Salesforce, Hubspot, Gainsight
Demonstrated experience running analyses that informed process and systems changes
Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built
Comfort operating as a senior individual contributor: you are the ops team, augmented by AI, and you like it that way
Demonstrated ability to translate operational and systems work into measurable business value
History of success working as part of a virtual global team environment
Exceptional time management and people alignment skills
Bachelor’s degree or equivalent
Able to legally work in the United States
English language fluency (spoken and written)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options