Customer Success Manager, French Speaking

Ketch

Customer Success Manager handling technical onboarding and customer relationship management in EMEA region. Ensuring customer adoption and expansion within SaaS environment.

Posted 5/12/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer.
Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.

Requirements

What you’ll need

Experience in a US-based early-stage B2B SaaS environment is essential.
At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
Willingness to work flexible hours (including evening overlap) to collaborate with US teams is essential.
Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
Legally authorized to work in the UK
Bachelor’s degree or equivalent experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ketch Website LinkedIn All Job Openings 51 - 200 employees 📋 Compliance ☁️ SaaS Compliance
SaaS
Data Governance Ketch is a next-generation privacy management software company that provides tools for data-driven brands to effectively manage and enforce privacy compliance. Their platform offers features such as programmatic privacy, consent management, DSR automation, data mapping, and AI governance. Ketch focuses on helping brands collect and mobilize permissioned data while ensuring compliance with global privacy regulations like GDPR and CCPA/CPRA. The company provides solutions tailored for different roles and verticals, including legal teams, marketers, engineers, retail, eCommerce, technology, communications, media, and financial services. Ketch positions itself as a leader in privacy and data management with the aim to empower brands in handling responsible data stewardship and integrating privacy choices into their data ecosystems. Customer Success Manager, French Speaking Job not on LinkedIn 🔥 2 minutes ago 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer.
Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team. 🎯 Requirements
Experience in a US-based early-stage B2B SaaS environment is essential.
At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
Willingness to work flexible hours (including evening overlap) to collaborate with US teams is essential.
Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
Legally authorized to work in the UK
Bachelor’s degree or equivalent experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 5 hours ago My Money Matters 51 - 200 💳 Fintech 📚 Education ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Success Manager developing a portfolio of Tier 3 partner accounts and driving customer engagement for a financial wellbeing company. Looking for someone energized and adaptable to improve Customer Success processes. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Representative 🔥 6 hours ago Runware 11 - 50 🤖 Artificial Intelligence 🔌 API 📱 Media Website LinkedIn All Job Openings Customer Success Representative managing post-sales relationships with developers using Runware’s AI inference platform. Ensuring smooth onboarding, technical adoption, and customer satisfaction. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 22 hours ago Mural Health 11 - 50 ☁️ SaaS 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager ensuring clients achieve outcomes in clinical trials for Mural Health. Serving as trusted advisor, driving solutions and collaborating cross-functionally. 🇬🇧 United Kingdom – Remote 💰 $12.7M Seed Round - Mural Health on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🕒 Yesterday Horizon3.ai 51 - 200 Website LinkedIn All Job Openings Customer Success Manager responsible for enhancing post-sales experience for EMEA clients in cybersecurity. Collaborating with global teams to drive product adoption and customer satisfaction. 🇬🇧 United Kingdom – Remote 💵 €125k - €140k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required 🗣️🇩🇪 German Required 🗣️🇮🇹 Italian Required IT Customer Success Manager, UK, English-speaking 🕒 3 days ago Kinnovis 11 - 50 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings IT Customer Success Manager responsible for customer onboarding and relationship management in UK and English-speaking regions. Manage customer projects and support customer success in a SaaS company. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer lifecycle managementsolution designconfigurationonboardingcustomer successprofessional servicessolutions consultingtechnical escalationbusiness outcomes translationissue triage and resolution

Soft Skills

ownershipcross-functional collaborationautonomyadaptabilitycommunicationproblem-solvingstrategic thinkingcustomer relationship managementtime managementflexibility