Customer Experience Engineer

Ketch

. Facilitate the complete end-to-end customer experience.

Posted 4/22/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidAngularCloudDistributed SystemsDockerFlutteriOSJavaScriptKotlinKubernetesMongoDBMySQLOraclePostgresPythonReactReact NativeRubySOAPSwiftVue.js

About the role

Key responsibilities & impact

Facilitate the complete end-to-end customer experience.
Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues.
Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Provide expert guidance to customers on best practices for deploying, scaling, and maintaining applications on the Ketch platform.
Work closely with the engineering and product teams to escalate and advocate for customer needs, contributing to improving Ketch’s services.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.

Requirements

What you’ll need

Proficient in tailoring pre-existing solutions, including websites, mobile apps, and integrations, to meet specific business requirements without requiring extensive redevelopment.
Strong expertise in RESTful and SOAP APIs, capable of identifying and addressing issues in existing API integrations, enhancing data flow, security, and efficiency.
Proficient in scripting languages such as Python, JavaScript, or Ruby, enabling the modification of scripts to automate processes, enhance system efficiency, and address specific needs.
Adept at utilizing Postman to test and troubleshoot APIs, ensuring correct functionality, identifying anomalies, and making necessary adjustments.
Advanced skills in developing dynamic and static websites using modern technologies such as HTML5, CSS3, JavaScript, and popular front-end frameworks like React, Angular, or Vue.js.
Experience in creating cross-platform mobile applications using React Native, Flutter or native iOS/Android frameworks (Swift, Kotlin).
Strong understanding of AI technologies, including large language models (LLMs), AI agents, and automation platforms, with the ability to apply them to support workflows and operational improvements.
Extensive experience in integrating third-party services and tools into applications, enhancing functionality and providing additional features. Familiar with OAuth, API keys, and authentication protocols.
Understanding of scalable distributed systems and experience with Container Orchestration (Docker, Kubernetes, Helm) is a plus.
Experience in leveraging DB technologies including Oracle, MySQL, Postgres, MongoDB etc and storage technologies like Amazon S3 and Google Cloud Storage is a plus.
Ability to build relationships across stakeholders in R&D, sales, and engineering.
Excellent oral, written, presentation, and interpersonal skills.

Benefits

Comp & perks

Yes, we have perks, but don’t mistake free kombucha with an electrifying work environment, inspiring coworkers, interesting problems, meaningful work, and the opportunity to have an impact!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RESTful APIsSOAP APIsPythonJavaScriptRubyPostmanHTML5CSS3ReactReact Native

Soft Skills

problem-solvingtime managementcustomer advocacycommunicationinterpersonal skillsdocumentationprioritizationresearchcollaborationoperational efficiency