Patient Billing Associate – Collections
Kestra Medical Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $66,000 - $76,000 per year
About the role
- Ensure patients statements are generating appropriately
- Supports call center operations by receiving patient inbound calls
- Works with the patient to establish payment terms consistent with Kestra policies and procedures
- Utilize the various RCM systems to assist patients with making credit card and bank account payments
- Research and resolve patient billing concerns
- Identify if specific receivables are to be qualified as refunds
- Initiate patient outbound calls to drive patient cash collections
- Identify and communicate issues leading to patient complaints
- Review and complete daily /weekly tasks to achieve patient collection goals
- Assist in the development of training materials
Requirements
- 5 years of experience in the healthcare billing and/or collection environment
- 3 years of experience in healthcare customer service environment
- Proficiency with Microsoft Office Word, Excel, and PowerPoint
- 1 year in DME/HME environment (Preferred)
- Experience with Bonafide and/or CollectPlus (Preferred)
- Experience with Salesforce (Preferred)
Benefits
- Medical
- Dental
- 401K with Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingcollectionscustomer serviceMicrosoft OfficeExcelWordPowerPointBonafideCollectPlusSalesforce
Soft Skills
communicationproblem-solvingresearchtraining developmentorganizational skillsinterpersonal skillscustomer relationsattention to detailtime managementconflict resolution