Kestra Holdings

Operations

• Travel to advisor offices to deliver hands-on operational training and ongoing support
• Serve as the primary point of contact during onboarding engagements
• Address operational and account setup questions
• Lead training sessions on Advisor Complete℠, onboarding workflows, and documentation requirements
• Troubleshoot operational issues and provide real-time solutions
• Escalate complex matters as necessary
• Process new accounts, incoming transfers, and direct rollovers
• Set up account features such as SWPs, PIPs, and check writing
• Review and validate paperwork for accuracy and completeness
• Collaborate with Sales Supervision, Trading, and Cashiering to ensure smooth account processing
• Maintain accurate client records in Laserfiche and other systems
• Respond to advisor inquiries by phone and email regarding account and transfer statuses
• Collaborate with internal teams to improve onboarding processes and contribute to firm best practices

Senior Onboarding Operations Specialist