Senior Manager, Medical Information

Kerr Dental

Integral member of the Medical Information team at Novartis creating medical responses and collaborating with cross-functional teams. Supporting internal processes and ensuring compliance with legal and regulatory guidelines.

Posted 5/22/2026full-timeDublin • 🇮🇪 IrelandSeniorWebsite

About the role

Key responsibilities & impact

Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
Create and review Medical Response Documents (MRDs) for product portfolio.
Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.
Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).
Support in development and implementation processes for internal departments as they relate to daily MI activities.
Participate in projects to optimize Medical Information services.
Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners.
Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
Identify and champion best practices in MI. Leverages AI tools to streamline tasks, generate content, and support decision-making, demonstrating practical fluency in prompting, interpreting, and refining AI outputs to improve work quality and efficiency.

Requirements

What you’ll need

PhD, PharmD, MD, or equivalent
Proficient in spoken and written English
Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
Ability to acquire knowledge of various disease states and products
Strong verbal and written communication skills
Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment
Proven literature analysis and evaluation skills
Proficient in Microsoft Word, PowerPoint, and Excel
Technologically savvy ; Ability to manage multiple projects within defined timelines

Benefits

Comp & perks

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical writingmedical informationdrug informationliterature analysisreport developmentmetrics analysiscompliancetherapeutic area knowledgeproject managementAI tools fluency

Soft Skills

strong verbal communicationstrong written communicationnegotiationconflict resolutionprioritizationorganizational skillsleadershipinfluencecollaborationinsight presentation

Certifications

PhDPharmDMD