Kerr Dental

Director, Customer & Content Strategy – Breast Cancer

Kerr Dental

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Lead

About the role

  • Drive holistic Customer & Content strategy to create differentiated content and experiences driven from a deep understanding of external customer insights
  • Partner with brand teams, key markets, and multiple international functions to co-create cohesive Customer Strategies, campaigns, content, and congress experiences
  • Embed advanced marketing techniques, behavioral science principles, and innovation in content co-creation
  • Serve as a single point of contact between CE&C and the Therapeutic Area brand teams
  • Foster a performance-driven culture, constantly striving to improve and innovate Customer Experience with an insight-led and data-driven approach

Requirements

  • Minimum of 10 years of experience in the pharma/biotech or related industry
  • 4-5 years of brand-specific (breast cancer) commercial leadership experience as part of an in-country or above-country commercial brand team
  • Launch experience is strongly preferred
  • Specialized expertise in one or more critical pillars of effective customer experience strategy, such as creative storytelling, content personalization, segmentation, and channel optimization
  • Proven track record of successfully managing marketing/promotional agency teams and resources to produce high-quality content in a cost-effective manner.
Benefits
  • Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook
  • Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
  • Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer experience strategycontent strategybehavioral science principlescontent personalizationsegmentationchannel optimizationcreative storytellingmarketing techniquesdata-driven approachperformance-driven culture
Soft skills
collaborationleadershipinnovationcommunicationinsight-drivenstrategic thinkingproblem-solvingteam managementrelationship buildingadaptability