Customer Relations Representative (F/M/X)

Keolis Group

Chargé de Relation Client promoting client image and ensuring customer loyalty across multiple channels using operational support. Responsible for information delivery, client advising, and administrative tasks.

Posted 5/27/2026contractLimoges • 🇫🇷 FranceJuniorMid-Level💰 €21,920 per yearWebsite

Tech Stack

Tools & technologies

Chef

About the role

Key responsibilities & impact

Under the supervision of a team leader, you help promote the client’s brand image and build customer loyalty through the quality and relevance of your responses across all channels (phone, email, postal mail, chat, etc.).
You handle both front-office and back-office tasks and contribute to improving service quality by managing the administrative aspects of your duties.
Provide information to customers and prospects and organize their travel or appointments.
Advise, recommend and sell services or products.
Inform customers in the event of service disruptions.
Update and ensure the accuracy of databases on a daily basis.
Handle customer complaints.

Requirements

What you’ll need

Education: secondary school diploma (Baccalauréat) up to a two-year post-secondary qualification (Bac to Bac+2).
Ideally 1 to 2 years’ experience in a customer relations/contact center.
Quick thinker with logical reasoning and strong responsiveness.
Enjoys working as part of a team.
Strong interpersonal skills with excellent written and verbal communication; a strong commitment to service quality.
Curious and proactive, able to make constructive suggestions.

Benefits

Comp & perks

Salary: €21,920.76 + bonuses
A pleasant, dynamic work environment where ideas are heard and valued.
A collaborative environment with team activities, experience-sharing and regular updates.
Remote work (up to 3 days per week).
Works council (CSE).
Employee savings scheme.
Sustainable Mobility Package.
75% reimbursement of transportation costs.
Solidarity commitment (Kisio offers each employee the opportunity to dedicate half a day per year to a high-impact social mission).

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong interpersonal skillsexcellent written communicationexcellent verbal communicationcommitment to service qualityquick thinkerlogical reasoningstrong responsivenessteamworkcuriousproactive

Certifications

secondary school diplomaBaccalauréattwo-year post-secondary qualification