Quality & Training Manager

Keolis Group

Quality Manager responsible for ensuring quality strategies and training development at Kisio Services. Overseeing client relations and team training in a collaborative environment.

Posted 4/27/2026full-timeAix en Provence • 🇫🇷 FranceMid-LevelSenior💰 €30,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure compliance with the Quality and Training strategy for the Customer Relations department
Conduct regular quality audits and monitor associated indicators
Identify gaps, propose corrective action plans and ensure their implementation
Ensure procedures are followed and that internal and external quality standards are met
Participate in quality meetings with internal stakeholders and the client
Define and deploy the internal training strategy for Customer Relations teams
Identify skill needs, design training content and deliver group or individual sessions
Organize and supervise onboarding programs for new hires
Evaluate the effectiveness of training actions and adjust programs accordingly
Ensure smooth communication between operational teams, management, HR and the client
Contribute to industry and instructional best-practice monitoring

Requirements

What you’ll need

Post-secondary diploma (Bac+2) to Master's degree (Bac+5) with initial experience in training
Pedagogical skills
Active listening
Rigour and attention to detail
Strong analytical ability
Proficiency with QM and e‑learning tools such as Articulate Rise or Digiforma

Benefits

Comp & perks

Salary: €30,000 fixed + 10% variable
Remote work (up to 3 days per week)
CSE (works council benefits)
Employee savings plan
Sustainable Mobility Allowance
75% reimbursement of public transport costs
Solidarity commitment: Kisio offers each employee the opportunity to dedicate 0.5 day per year to a high‑impact social mission

ATS Keywords

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Hard Skills & Tools

training designquality auditscorrective action plansonboarding programstraining evaluationanalytical ability

Soft Skills

active listeningrigourattention to detailcommunication

Certifications

post-secondary diplomaMaster's degree