Kenvue

Manager, Solutions Hub – Knowledge and Experience Design

Kenvue

full-time

Posted on:

Location Type: Hybrid

Location: Taguig • Philippines

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About the role

  • Lead the design and execution of foundational user experiences for our cross functional Solutions hub, and internal employee support portal.
  • Elevate the Solutions Hub’s self-service offerings, integrating industry knowledge with our internal Knowledge Management practices and design standards.
  • Collaborate cross-functionally with product managers, delivery teams, process owners, stakeholders, and external partners to translate business needs into intuitive design solutions and enhance solution development.
  • Mentor and inspire diverse teams through all phases of the development lifecycle, fostering a culture of creativity, innovation, continuous learning, and adoption of advanced methodologies incorporating AI.
  • Drive user-centric research and both develop and monitor comprehensive dashboards and business scorecards to uncover insights, monitor key performance indicators, inform strategic business decisions, and report to leadership.
  • Champion the integration of emerging technologies, environmentally sustainable design practices, accessibility, and diverse perspectives to keep the Solutions Hub at the forefront of experience innovation.
  • Oversee the creation of scalable design systems and establish policies and procedures that ensure consistency, efficiency, regulatory compliance, and alignment with governance.
  • Collaborate with analytics lead to translate insights into design improvements.
  • Drive accessibility and personalization strategies for a global user base.
  • Partner with Sr. Manager to align design with knowledge governance standards.

Requirements

  • Bachelor’s degree or equivalent in Design, Human-Computer Interaction, Business, or a related field
  • 5-7 years of progressive experience in experience design, service operation design, or related disciplines
  • Proven expertise in design thinking methodologies including discovery, ideation, iteration, and prioritization
  • Strong leadership skills with demonstrated success managing and motivating cross-functional teams
  • Exceptional communication skills to articulate complex concepts to diverse internal and external stakeholders
  • Translate user insights into actionable strategies, designs, or service improvements.
  • Strong UX and service design expertise (wireframes, prototypes).
  • Expertise in user-centered design methodologies, prototyping tools, and data driven decision making preferred.
  • Deep knowledge of human-centered design principles combined with analytical acumen to analyze and influence decisions preferred
  • Superior organizational skills with meticulous attention to detail, ensuring thorough follow-up and execution
  • Demonstrated ability to innovate within fast-paced environments and adapt to evolving business needs
  • Passion for leveraging research and design to solve real-world problems and enhance overall user satisfaction
  • Exceptional communication and synthesis abilities to clearly articulate concepts to both technical and non-technical audiences
  • Strong leadership skills with the ability to inspire creativity and foster collaboration across domains.
Benefits
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
experience designservice operation designdesign thinking methodologiesuser-centered design methodologieswireframesprototypesdata driven decision makinghuman-centered design principlesdesign systemsaccessibility
Soft skills
leadershipcommunicationcollaborationcreativityinnovationorganizational skillsattention to detailmentoringadaptabilitysynthesis abilities
Certifications
Bachelor’s degree in DesignBachelor’s degree in Human-Computer InteractionBachelor’s degree in Business