Student Support Concierge

Kentucky State University

Student Support Concierge role at Kentucky State University offering personalized support and guidance to online students throughout their educational journey.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student support and academic advising, with a strong focus on relationship-building and effective communication. Proficient in managing student records and utilizing technology to enhance student success and retention.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceAcademic Advising KnowledgeFERPA ComplianceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisingStudent Services KnowledgeEnrollment ProcessesStudent Performance MonitoringProblem-SolvingTime ManagementAttention to DetailResource Analysis

Soft Skills

Interpersonal CommunicationRelationship-BuildingOrganizational SkillsAdaptabilityProfessionalism

Tools & Technologies

Student Information SystemsCustomer Relationship Management SoftwareVirtual Communication Platforms

Industry Keywords

Higher EducationDiverse PopulationsStudent RetentionConfidentialityOnline Learning Resources

About the role

Key responsibilities & impact

Serve as the primary student support contact for assigned online students throughout their academic experience.
Build positive and supportive relationships with students through regular outreach via phone, email, video conferencing, and other communication platforms.
Assist students with course registration processes, registration requirements, and enrollment-related questions.
Provide academic advisement regarding course selection, degree progression, academic policies, and available educational opportunities within established institutional guidelines.
Monitor student academic performance, engagement, and progress toward degree completion, identifying students who may benefit from additional support or intervention.
Proactively communicate with students experiencing academic, personal, or administrative challenges and connect them with appropriate university resources.
Refer students to campus offices and support services, including Financial Aid, Registrar, Student Accounts, Academic Support Services, Disability Services, Counseling, Career Services, and other institutional resources as appropriate.
Maintain accurate, timely, and confidential student records in accordance with university policies and applicable federal and state regulations, including FERPA.
Document all student interactions and maintain detailed case notes using designated student information systems and customer relationship management platforms.
Respond promptly and professionally to student inquiries while maintaining a high standard of customer service.
Collaborate with faculty, academic departments, and university offices to resolve student concerns and improve the student experience.
Communicate trends, concerns, and recommendations to the Student Support Concierge Manager to support continuous improvement of student services.
Participate in training, professional development activities, departmental meetings, and university initiatives.
Support student retention, persistence, and graduation efforts through consistent engagement and individualized support.
Maintain knowledge of university policies, academic programs, student services, and online learning resources.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university.
One (1) year of experience in customer service, student services, academic advising, higher education, or a related field.
An equivalent combination of education and directly related experience may be considered.
Experience working with diverse populations and providing high-quality customer service is preferred.
Knowledge of student services, academic advising principles, and higher education practices.
Knowledge of FERPA and the importance of maintaining student confidentiality.
Excellent verbal, written, and interpersonal communication skills.
Strong customer service and relationship-building abilities.
Ability to communicate effectively with diverse student populations through multiple communication methods.
Ability to manage multiple priorities while maintaining attention to detail and accuracy.
Strong organizational, problem-solving, and time management skills.
Ability to work independently while collaborating effectively with faculty, staff, and university partners.
Ability to analyze student needs and recommend appropriate resources and solutions.
Proficiency with Microsoft Office Suite, virtual communication platforms, student information systems, customer relationship management software, and other technology used to support online student success.
Ability to adapt to changing priorities and maintain professionalism in a fast-paced environment.

Benefits

Comp & perks

Online/Remote
Full-Time
Exempt
Professional development activities
Departmental meetings