Kentro

Salesforce Technical Program Manager

Kentro

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Virginia • United States

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About the role

  • - Provide program-level oversight of a Salesforce Operations & Maintenance and enhancement team supporting ITA mission systems
  • - Lead sprint governance, backlog prioritization alignment, and release planning in partnership with product owners and stakeholders
  • - Ensure platform stability, performance optimization, and proactive risk mitigation across environments
  • - Oversee DevOps maturity including CI/CD practices, deployment governance, and release discipline
  • - Serve as technical escalation authority for complex platform issues and architectural decisions
  • - Establish and enforce development standards, reusable patterns, and security guardrails
  • - Provide executive-level reporting on program health, roadmap execution, risks, and resource alignment
  • - Guide agile ceremonies and ensure adherence to Scrum best practices across teams
  • - Coordinate integration strategy across Salesforce, middleware, and external federal systems
  • - Drive continuous improvement initiatives across operations, incident management, and enhancement workflows
  • - Support potential expansion into additional DOC Salesforce programs as the portfolio grows
  • - Mentor technical leads and scrum masters to ensure delivery consistency and performance accountability

Requirements

  • - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
  • - 6+ years of experience leading Salesforce delivery teams in federal or enterprise environments
  • - Demonstrated experience overseeing Salesforce Operations & Maintenance programs
  • - Strong understanding of Salesforce architecture, DevOps, and release management practices
  • - Experience managing Agile Scrum teams in a program-level leadership capacity
  • - Experience providing executive stakeholder communication and governance reporting
  • - Ability to manage cross-functional teams including developers, administrators, testers, and business analysts
  • - Experience operating in compliance-driven federal environments
  • - Strong written and verbal communication skills
  • **Required Certifications**
  • - Advanced Scrum Master Certification (e.g., A-CSM, CSP-SM, SAFe Advanced Scrum Master)
  • **AND / OR**
  • - Salesforce Development Lifecycle and Deployment Architect
  • - Salesforce Application Architect
  • - Salesforce System Architect
  • **Clearance Requirement:**
  • - Must hold an active Public Trust clearance or be eligible to obtain and maintain one prior to starting.
Benefits
  • **The Company**
  • We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
  • We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
  • **Industry Recognition**
  • Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
  • Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
  • **Benefits**
  • We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
  • We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Operations & MaintenanceDevOpsCI/CD practicesrelease managementSalesforce architectureAgile Scrumbacklog prioritizationperformance optimizationrisk mitigationintegration strategy
Soft Skills
leadershipcommunicationmentoringstakeholder managementteam coordinationreportingproblem-solvingcontinuous improvementadherence to best practicesexecutive-level reporting
Certifications
Advanced Scrum Master CertificationSalesforce Development Lifecycle and Deployment ArchitectSalesforce Application ArchitectSalesforce System Architect