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About the role
Key responsibilities & impact- Own and drive the product roadmap for platform UI, balancing user experience improvements, cross-product consistency, and feature delivery
- Define and evolve a coherent information architecture, navigation model, and interaction patterns across the platform
- Partner closely with platform and backend product teams to align on shared data models, APIs, and platform primitives that power the UI
- Translate customer research, product usage data, and domain expertise into clear product requirements and prioritized work
- Identify UX inconsistencies, redundant patterns, and fragmentation across products, and drive alignment toward a unified experience
- Work closely with design to ensure high-quality, usable, and scalable user experiences
- Engage regularly with customers including network engineers, NetOps teams, and SREs to validate direction and uncover unmet needs
- Define success metrics for platform UI initiatives and measure impact post-launch
- Support cross-product decisions that impact the overall user experience across Kentik
- Identify opportunities to integrate AI-driven capabilities such as intelligent alerting, natural language interfaces, and contextual recommendations into the UI
Requirements
What you’ll need- 6+ years of product management experience, ideally in infrastructure, networking, or observability domains
- Experience owning UI, UX, or platform experience initiatives across multi-product systems
- Strong UX and product design sensibility, with the ability to partner deeply with design and articulate clear user experience principles
- Experience working in complex product environments with multiple teams, products, and legacy considerations
- Ability to drive alignment across engineering, design, and product teams without direct authority
- Strong communication and stakeholder management skills
- Comfort operating in ambiguous environments and making well-reasoned decisions with incomplete information
- Familiarity with networking fundamentals and infrastructure concepts
Benefits
Comp & perks- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementUI designUX designinformation architectureinteraction patternsdata modelsAPIssuccess metricsAI-driven capabilitiesnatural language interfaces
Soft Skills
communicationstakeholder managementalignmentdecision makingcollaborationuser experience principlescustomer engagementproblem solvingadaptabilityleadership