Senior Operations Manager – Scalability

KENTECH

Senior Operations Manager at KENTECH enhancing delivery performance through operational efficiency in fast-paced environment. Leading processes to manage high-volume operations and ensuring quality metrics are met.

Posted 5/2/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
Drive accountability through action tracking, follow-ups, and continuous process improvement
Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
Partner with finance to understand unit economics and protect margin as volume increases
Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
Use automation or AI where it makes sense to reduce manual work

Requirements

What you’ll need

5+ years leading operations in a service-based, high-volume, or fast-growth environment
Direct experience scaling workflows, improving cycle times, and building operating rhythm
Track record of improving operational efficiency without proportional headcount increases
Experience with capacity planning, forecasting, and performance management
Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
Strong documentation habits (SOPs, process maps, clear communication)
Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

capacity planningforecastingperformance managementoperational efficiencyworkflow scalingprocess improvementaction trackingautomationAI toolsdocumentation

Soft Skills

accountabilityclear communicationproblem-solvingleadershiporganizational skillscollaborationattention to detailadaptabilitycritical thinkingtime management