Sales Operations Manager

Kennametal

Kennametal sales operations manager driving channel growth, pricing, and customer service for its industrial tooling business in India. Managing distributors, CRM analytics, KPIs, and cross-functional sales initiatives.

Posted 8/5/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Channel Management, Sales Strategy, and Customer Service Delivery, with a strong focus on developing and implementing effective partner programs and performance metrics. Proven ability to lead cross-functional teams and utilize data analytics for operational improvements and strategic decision-making.

Highest-signal resume keywords

Channel ManagementSales Strategy DevelopmentCustomer Service Strategy ImplementationData Analytics for SalesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Channel Partner Program DesignDistributor Relationship ManagementSales Reporting and Dashboard CreationKPI Tracking and AnalysisPricing Model Development

Soft Skills

Team LeadershipConflict ResolutionCommunication SkillsCustomer-Centric MindsetTraining and Development

Tools & Technologies

MSD CRME-Commerce PlatformsDistribution Management Tools

Industry Keywords

Metal Cutting BusinessMarket TrendsCompetitive LandscapeSales OperationsCustomer Segmentation

About the role

Key responsibilities & impact

Drive Channel Management for the Metal Cutting Business in India
Design the Channel Partner Program for distributor motivation
Review the India Channel Partner Network, identify growth opportunities, and appoint new dealers
Evaluate distributor health and develop partner growth plans with Sales Managers
Manage communication, rules of engagement, and conflicts with channel partners
Collaborate with cross-functional teams to achieve channel partner performance objectives
Maintain distribution management tools for partner relationships
Plan soft-skills and technical training for the channel team
Implement organizational initiatives with channel partners
Oversee customer service delivery, satisfaction, strategies, team performance, and customer-centric culture
Streamline customer service processes and establish and track KPIs
Handle escalated customer issues and complaints
Implement E-Commerce initiatives for the Channel Team
Serve as super user for MSD CRM and develop CRM dashboards and sales enablement tools
Drive sales strategy and operational growth with cross-functional teams
Design sales reports and dashboards and analyze data for business recommendations
Conduct quarterly sales quota setting for India and monthly performance audits
Devise strategy execution metrics and ensure process discipline
Develop pricing models aligned with margin targets and business objectives
Analyze customer segments, product lines, market trends, competitors, and industry trends
Provide competitive pricing insights and partner with Sales, Finance, and Product Management

Requirements

What you’ll need

Engineer, postgraduate degree in Business preferred
Minimum 5–10 years in leadership roles within sales, channel management, sales operations, or customer service
Experience leading and developing teams
Extensive experience managing distribution-partner relationships and channel strategies
Experience developing and implementing customer service strategies
Demonstrated cross-functional collaboration across marketing, finance, and product development
Strong experience using data analytics for sales strategies, operational improvements, and customer service enhancements
Experience leading cross-functional projects requiring strategic planning and execution
Familiarity with the organization’s industry, market trends, and competitive landscape

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kennametal Website LinkedIn All Job Openings 10,000+ employees 🚘 Automotive 🏗️ Construction 🏭 Manufacturing 💰 Post-IPO Equity on 2015-02 Automotive
Construction
Manufacturing Kennametal is at the forefront of materials innovation with over 85 years of experience in providing products that enhance everyday lives. The company is dedicated to building a culture of accountability and fostering a diverse and inclusive workplace where all employees can reach their full potential. Guided by values of safety, respect, integrity, and accountability, Kennametal emphasizes community engagement and aims to create an inspiring environment where innovation and collaboration thrive. Sales Operations Manager Job not on LinkedIn 🔥 48 minutes ago 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📊 Sales Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive Channel Management for the Metal Cutting Business in India
Design the Channel Partner Program for distributor motivation
Review the India Channel Partner Network, identify growth opportunities, and appoint new dealers
Evaluate distributor health and develop partner growth plans with Sales Managers
Manage communication, rules of engagement, and conflicts with channel partners
Collaborate with cross-functional teams to achieve channel partner performance objectives
Maintain distribution management tools for partner relationships
Plan soft-skills and technical training for the channel team
Implement organizational initiatives with channel partners
Oversee customer service delivery, satisfaction, strategies, team performance, and customer-centric culture
Streamline customer service processes and establish and track KPIs
Handle escalated customer issues and complaints
Implement E-Commerce initiatives for the Channel Team
Serve as super user for MSD CRM and develop CRM dashboards and sales enablement tools
Drive sales strategy and operational growth with cross-functional teams
Design sales reports and dashboards and analyze data for business recommendations
Conduct quarterly sales quota setting for India and monthly performance audits
Devise strategy execution metrics and ensure process discipline
Develop pricing models aligned with margin targets and business objectives
Analyze customer segments, product lines, market trends, competitors, and industry trends
Provide competitive pricing insights and partner with Sales, Finance, and Product Management 🎯 Requirements
Engineer, postgraduate degree in Business preferred
Minimum 5–10 years in leadership roles within sales, channel management, sales operations, or customer service
Experience leading and developing teams
Extensive experience managing distribution-partner relationships and channel strategies
Experience developing and implementing customer service strategies
Demonstrated cross-functional collaboration across marketing, finance, and product development
Strong experience using data analytics for sales strategies, operational improvements, and customer service enhancements
Experience leading cross-functional projects requiring strategic planning and execution
Familiarity with the organization’s industry, market trends, and competitive landscape Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Operations Analyst – Fixed-Term Contract 🕒 July 28 LSEG (London Stock Exchange Group) 10,000+ employees 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Sales Operations Analyst handling customer enquiries related to the API process. Collaborating with cross-functional teams to ensure accurate and timely pricing analyses and communications. 🏢 Bangalore – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 📊 Sales Operations Manager, Sales Operations 🕒 June 25 Coats 10,000+ employees 🚘 Automotive 🏗️ Construction 💼 Consulting Website LinkedIn All Job Openings Manager leading Sales Operations at Coats, a global leader in thread manufacturing. Responsible for developing strategies, mentoring teams, and driving sales efficiency. 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📊 Sales Operations Sales Operations Specialist – EOS India 🕒 June 12 EOS 1001 - 5000 💼 Consulting 🎖️ Defense 🏥 Healthcare Website LinkedIn All Job Openings Sales Operations Specialist driving sales performance and managing customer relationships at EOS India. Supporting revenue targets and ensuring sales pipeline management with market analysis. 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📊 Sales Operations Sales Operations Specialist – EOS India 🕒 May 18 EOS 1001 - 5000 💼 Consulting 🎖️ Defense 🏥 Healthcare Website LinkedIn All Job Openings Sales Operations Specialist at EOS India managing sales performance and customer relationships. Driving lead management and sales analytics with a focus on additive manufacturing. 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📊 Sales Operations Sales Operations Analyst I 🕒 March 12 Swiss Re 10,000+ employees 🛡️ Insurance 💸 Finance Website LinkedIn All Job Openings Sales Operations Analyst collaborating with teams at Swiss Re to manage Re/Insurance onboarding and contracts. Experience in Reinsurance is an advantage for success in this role. 🏢 Bangalore – Onsite 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📊 Sales Operations View More Sales Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs