Customer Support

• Contact clients directly to follow up on payments and outstanding issues, ensuring continuity of services and client satisfaction;
• Perform administrative tasks such as data entry, document verification, and follow-ups, ensuring the team’s information is organized and accurate;
• Monitor and prepare basic reports, supporting the team in data analysis and contributing to faster, more informed decisions;
• Support Analysts in client contact and service, strengthening relationships and improving day-to-day interaction efficiency;
• Prepare presentations and supporting materials, contributing to clearer communications with clients and leadership;
• Collaborate with Supervisors on operational tasks and administrative routines, helping to keep the team’s workflow organized and productive.

Administrative Intern – Customer Success

Junior Analyst – Customer Support

Customer Success Analyst

Customer Service Representative – Backoffice