Kenlo

Marketing

• Support the updating and creation of content for the blog, workflows and rich materials, leveraging AI tools and guidance from the team.
• Collaborate on producing and scheduling social media posts, following the publishing calendar.
• Assist in crafting copy and materials for different formats and communication channels.
• Support the creation and sending of emails and internal communications, contributing to internal marketing (employee engagement) initiatives.
• Support campaign and event production, assisting with quotes, organizing materials and promotional kits.
• Track briefings and requests with design and communications teams, helping to organize requests and deadlines.
• Assist in monitoring campaign results, helping to collect and organize data.
• Contribute behind the scenes to recordings and broadcasts, supporting scripts, materials and coordination.
• Explore AI tools to optimize creative tasks, such as idea generation, copywriting and short-form video production for social media.

Marketing Intern, Content & AI

Sales Development Rep

• Conduct proactive outbound prospecting with a structured, strategic approach, identifying companies that match the Ideal Customer Profile (ICP) and mapping decision-makers.
• Develop multichannel cadences (phone, email, LinkedIn, and other platforms), ensuring consistency and efficiency in opportunity generation.
• Perform cold calls with a consultative approach and strong command of the pitch, leading qualified conversations focused on diagnosing the situation.
• Conduct structured interviews with leads to investigate context, challenges, market timing, and potential fit for Kenlo’s solutions.
• Identify real business opportunities, evaluating qualification criteria (profile, pain point, timing, and investment potential).
• Act as a strategic bridge between Marketing and Sales, improving the quality of scheduled meetings.
• Manage the pre-sales pipeline with a high level of organization, ensuring rigorous CRM updates.
• Analyze performance metrics (connection rates, conversion, qualified meetings, productivity).
• Propose improvements to messaging, approach, ICP, and processes based on data and field learnings.
• Actively contribute to meeting individual and team targets.

Pre-Sales Analyst – SDR

Customer Support

• Attend to customers via chat, phone and other official channels, answering questions and resolving issues related to the use of the platform.
• Conduct interactions focused on understanding the customer's context, ensuring a clear, empathetic and results-oriented experience.
• Assist customers with navigation and use of Kenlo solutions, promoting greater autonomy and satisfaction.
• Receive, log, classify and follow up on tickets through the system, ensuring traceability and adherence to service deadlines.
• Perform technical and functional triage of requests, collecting the information necessary for incident analysis and resolution.
• Escalate tickets to internal teams when necessary, monitoring progress until final resolution.
• Support internal colleagues in resolving questions related to processes, systems and operational workflows.
• Update and maintain the knowledge base with guidelines, articles and recurring solutions.
• Contribute suggestions for improvements to support flows, documentation and client communications.

Marketing Intern, Content & AI

Pre-Sales Analyst – SDR

Customer Support Analyst