Kenlo

Full-stack Engineer

• Lead development teams (back-end and front-end) from a technical perspective, ensuring consistent, high-quality deliveries aligned with business strategy.
• Work across the entire product lifecycle, from planning to delivery and monitoring, ensuring solutions deliver real value to users.
• Mentor and support the team, promoting continuous development of technical and behavioral skills, and fostering a collaborative learning environment.
• Evaluate and propose software architectures that ensure product scalability, security, and performance.
• Support the resolution of complex technical problems, coordinating resources and driving decisive actions.
• Promote initiatives for technological updates, ensuring solutions advance without losing compatibility with existing systems.
• Drive innovation by researching and exploring technology trends and coordinating joint actions with other leadership.
• Monitor development quality and performance metrics, contributing to a data-driven culture and continuous improvement.
• Lead initiatives that explore the potential of Artificial Intelligence to increase team efficiency and product impact, identifying opportunities for automation, process improvement, decision support, data analysis, and improved user experience.
• Participate in the technology community, translating external experiences into team growth, process improvements, and positive impact on company results.

Technical Lead, Tech Lead

Customer Support

• Contact clients directly to follow up on payments and outstanding issues, ensuring continuity of services and client satisfaction;
• Perform administrative tasks such as data entry, document verification, and follow-ups, ensuring the team’s information is organized and accurate;
• Monitor and prepare basic reports, supporting the team in data analysis and contributing to faster, more informed decisions;
• Support Analysts in client contact and service, strengthening relationships and improving day-to-day interaction efficiency;
• Prepare presentations and supporting materials, contributing to clearer communications with clients and leadership;
• Collaborate with Supervisors on operational tasks and administrative routines, helping to keep the team’s workflow organized and productive.

Administrative Intern – Customer Success

Product Manager

• Define the vision, strategy and roadmap for the squad’s products, ensuring alignment with the company’s overall strategy and contributing to the sustainable growth and operational efficiency of partner brokerages.
• Prioritize the backlog and guide the technical team — composed of developers, designers and data analysts — ensuring clarity on what should be built, why and for whom, with a focus on measurable outcomes.
• Act proactively and results-oriented, identifying opportunities for improvement and innovation, formulating hypotheses, validating solutions and continuously delivering business value.
• Listen to customers and internal teams (Customer Success, support, onboarding, commercial), interpret requests, pain points and market opportunities, and translate them into clear, prioritized product requirements.
• Work closely with the technical team to ensure solutions are technically feasible, scalable and high quality, balancing business vision with engineering excellence.
• Use data and performance metrics — including reports, KPIs and usage analyses — to inform decisions, validate hypotheses and steer the roadmap based on evidence.
• Ensure product stability and quality, making sure each delivery solves real problems and increases perceived value for customers.
• Evangelize product best practices across the organization, strengthening a data-driven development culture, collaboration and user focus.
• Transparently report product status, including roadmap, risks, deliveries and business impact, keeping stakeholders informed and engaged.
• Adopt an ownership mindset, managing products end-to-end for the vertical and taking responsibility for the success and challenges of the solutions under your leadership.

Product Analyst – Product Owner

• Promote strategic customer relationship initiatives, engaging clients with our solutions;
• Follow the real estate agency's working methodology, proposing solutions that deliver value to the client;
• Be proactive in client relationships, anticipating potential pain points and ensuring minimal impact during crisis situations, exceeding expectations and building trust;
• Understand the client's current situation and challenges, using sales techniques to pursue upsell and cross-sell opportunities;
• Ensure that company-defined targets for your assigned clients are met or exceeded;
• Monitor and manage the health of your client portfolio, reducing churn and extending the duration of partnerships;
• Ensure that information for all clients under your management is regularly updated in our tools, guaranteeing data quality and reliability;
• Closely monitor usage KPIs, identify risks and propose improvements to ensure Customer Success and the highest level of satisfaction;
• Collect and share feedback with our product, engineering, support and commercial teams, contributing to continuous improvement of our products, services and processes;
• Build a culture of excellence in interactions with our clients and internal teams through structured and assertive communication.

Technical Lead, Tech Lead

Administrative Intern – Customer Success

Product Analyst – Product Owner

Customer Success Analyst