Support Services Coordinator

Kenect

Remote support coordinator assisting customers using Kenect’s AI-powered communication and reputation platform. Handling inquiries, troubleshooting, escalations, documentation, and cross-team coordination.

Posted 8/20/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries across multiple communication channels while maintaining accurate records and providing effective troubleshooting support. Exhibits excellent organizational abilities and attention to detail in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Written And Verbal Communication SkillsOrganizational And Time-Management AbilitiesCRM Or Customer Management Platforms FamiliarityBasic Technical Troubleshooting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAdministrative SupportCoordinationTechnical TroubleshootingDocumentation Of Customer InteractionsWeb-Based Application NavigationMulti-Channel Communication SupportProblem-Solving SkillsResponse Timeline ManagementEscalation Path Identification

Soft Skills

Attention To DetailProfessional Communication StyleAbility To Work IndependentlyCalmness Under PressureFollow-Through Skills

Tools & Technologies

CRM PlatformsTicketing SystemsMessaging PlatformsCustomer Management Software

Industry Keywords

Customer InquiriesSupport RequestsInternal DocumentationCustomer Success CoordinationConfidential Information Protection

About the role

Key responsibilities & impact

Respond to customer inquiries through email, phone, chat, and other approved communication channels
Coordinate incoming support requests and ensure they are handled within established response timelines
Assist customers with general account, product, and service-related questions
Identify customer concerns and determine appropriate next steps or escalation paths
Maintain accurate records of customer interactions, requests, and resolutions
Follow up on outstanding support requests to help ensure timely resolution
Assist customers with basic troubleshooting and navigation of online tools
Coordinate with Customer Success, Support, Sales, and other internal teams
Provide clear instructions and guidance to customers
Help maintain internal documentation, support resources, and frequently asked questions
Protect confidential customer and company information
Identify recurring customer concerns and communicate trends to appropriate team members
Complete administrative and coordination tasks associated with customer support operations

Requirements

What you’ll need

1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred
Strong written and verbal communication skills
Excellent organizational and time-management abilities
Comfortable working independently in a remote environment
Strong attention to detail and accuracy
Ability to manage multiple requests and priorities simultaneously
Comfortable navigating web-based applications and software
Ability to learn new systems and processes quickly
Professional and customer-focused communication style
Strong problem-solving and follow-through skills
Reliable internet connection and a suitable workspace for remote work
Experience supporting customers through multiple communication channels preferred
Familiarity with CRM, ticketing, messaging, or customer management platforms preferred
Basic technical troubleshooting experience preferred
Experience documenting customer interactions and resolutions preferred
Ability to explain processes and technical information in an easy-to-understand manner
Ability to remain calm and professional when handling challenging customer situations

Benefits

Comp & perks

Health, dental, and vision insurance
Life and disability insurance
Paid time off
Paid parental leave
Professional development and career-growth opportunities
Employee-focused workplace programs and perks
Remote, hybrid, or in-person work arrangements depending on the role