Enterprise CSM
Kenect
full-time
Posted on:
Location Type: Office
Location: Pleasant Grove • Utah • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Own the customer's renewal, usage, and adoption of Kenect product features.
- Identify, strategize and execute account expansions, feature upsells and cross-sales
- Promote maximum value of the product, identify new opportunities to ensure growth attainment
- Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
- Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
- Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
- Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.
Requirements
- 2+ years of Customer Success experience in a SaaS or software company.
- Driven, self-motivated, enthusiastic and with a “get things done” attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A+ organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality, with a bias for speed and action
- Knowledge of Salesforce is a plus
- Automotive and/or Powersports knowledge is a plus!
Benefits
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSaaSupsellingaccount expansionretentionquota managementbusiness analysistraining deliveryproblem resolution
Soft skills
self-motivatedenthusiastictask managementtime managementorganizational skillsresults-drivenproactive communicationstrategic thinking