Service Operations Specialist

Kempower

Service Operations Specialist responsible for financial and operational analytics of EV charging services. Bridging corporate finance and daily operations for a globally expanding company.

Posted 7/29/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial analysis, inventory management, and automation within manufacturing and supply chain environments, leveraging tools like SQL and Python to drive profitability and operational efficiency.

Highest-signal resume keywords

Epicor Kinetic ExpertiseSQL ProficiencyPython ProgrammingFinancial AnalysisSupply Chain Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisInventory ModelingSQLPythonAdvanced ExcelPower AutomateBAQ DevelopmentData AnalysisP&L AnalysisTelemetry Analysis

Soft Skills

Self-DirectedCommercially MindedProblem Solving

Tools & Technologies

DatabricksEpicorJiraPower AutomateExcel Macros

Industry Keywords

ManufacturingSupply ChainIndustrial ServiceRevenue RecognitionCost Drivers

Tech Stack

Tools & technologies

PandasPySparkPythonSparkSQLVBA

About the role

Key responsibilities & impact

Own Service Financials & Profitability: Reconcile revenue, analyze P&L leakage, model warranty/goodwill exposure, and present Gross Profit/EBIT findings directly to leadership.
Turn Telemetry into Action: Query Databricks SQL to analyze charger uptime and utilization, combining telemetry with Jira and Epicor data for a unified view of the business.
Balance Supply & Demand: Build inventory burn-rate models, manage Epicor Kinetic PO workflows, and set safety stock levels to prevent stockouts without tying up cash.
Automate & Modernize: Eliminate manual multi-system processes using Power Automate, Python, and SQL, phasing out legacy Excel macros in favor of scalable, AI-ready workflows.

Requirements

What you’ll need

3–5+ Years of Experience: Background in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments (physical product exposure is required).
Deep Epicor Kinetic Expertise: Daily hands-on experience managing purchasing, inventory, and part masters, plus proven capability building BAQs and dashboards.
Strong Technical & Analytics Stack: Proficient in SQL (Databricks/Spark SQL preferred), Python (pandas/PySpark), Advanced Excel (Macros/VBA), and Power Automate or workflow tooling.
Financial & Supply Chain Acumen: Solid understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning.
Builder Mindset: Self-directed, commercially minded, and naturally inclined to automate manual work out of existence.

Benefits

Comp & perks

Comprehensive Day-1 Benefits: Enjoy full medical, dental, and vision coverage from your first day, including zero-premium healthcare options, plus a competitive 401(k) match and annual bonuses.
Sustainability Perks: Take advantage of free, onsite EV charging at our facilities, allowing you to plug in and power up while you work.