Kemper

Insurance

• Conducting sales presentations, recommending products, and closing new sales
• Prospecting for new sales opportunities
• Maintaining strong customer relationships by collecting premiums on a pre-arranged schedule that you determine
• Responding promptly to service requests such as beneficiary changes, claims, and loans
• Record keeping, accounting for money collected, and processing policy paperwork

Insurance Agent Trainee

Underwriter

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
• Research policy information and exercise underwriting authority
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
• Process high volume policy change requests from internal and external customers.
• Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Commercial Underwriting Associate

Systems Engineer

• Perform systems analysis and development of business requirements for problems, projects and enhancements
• Research and develop functional design documents
• Responsible for requirements management with Kemper’s AMS partners
• Liaison with business for IT Run/Grow portfolio coordination
• Provide inputs for both application testing and user acceptance testing
• Provide analysis for production recovery efforts
• Conduct release management activities for Kemper Auto portfolio
• Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
• Lead complex change management activities, including: Training (e.g., training plans and materials, training sessions)
• Process improvements and efficiencies
• Documentation support (e.g., operational procedures, troubleshooting guides)
• Production readiness activities (e.g., war room, deployment support and checkout, user support)
• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
• Comply with and support all corporate, department and security policies and procedures
• Support high level estimation and design during Ideation
• Coordinate production activities such as: Triage, troubleshooting
• Data analysis
• Product and compliance requests

Business Systems Analyst

Attorney

• Handles legal work on assigned cases.
• Aggressively pursues files referred to Staff Counsel by the Claims Department.
• Creates and maintains a documented strategy for case handling in each assigned case to include a synopsis of the intangible factors, i.e. the judge, plaintiff attorney, aggravating factors, etc.
• Develops, organizes and maintains document files consisting of pleadings, briefs and memorandums.
• Prepares and submits timely status reports to claims handlers on all significant activities as they occur, but at no greater than 60-day intervals.
• Ensures that all files are properly documented and organized.
• Provides prompt and timely responses to all telephone calls and correspondence.
• Utilizes and/or ensures use of case management software for maintaining notes, diary, calendar, billing, etc., on cases assigned to Staff Counsel and in accordance with established Company operating guidelines, procedures and legal and ethical requirements / guidelines.
• Performs all other duties as assigned.

Insurance Agent Trainee

Commercial Underwriting Associate

Commercial Underwriting Associate

Business Systems Analyst

In-House Trial Attorney, Temporary – Project Based