Customer Service Representative

Kemper

Customer Service Representative answering high-volume customer calls for Kemper, a specialized insurer. Researching and resolving inquiries accurately while maintaining service-level standards.

Posted 8/10/2026full-timeChesterfield • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on empathy, problem-solving, and effective communication. Proven ability to manage high call volumes while maintaining service standards and prioritizing tasks.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsProblem-Solving SkillsOrganizational SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaCustomer Issue ResearchInquiry ResolutionMultitaskingService Level Standards

Soft Skills

EmpathyUnderstanding Customer NeedsProfessional Telephone Skills

Industry Keywords

Insurance Experience

About the role

Key responsibilities & impact

Answer high-volume incoming customer calls
Display empathy and understanding of customer needs and wants
Research customer issues
Resolve customer inquiries accurately via telephone
Maintain service level standards using quantitative and qualitative measures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Previous customer service experience required
Prior experience utilizing verbal and written communication skills
Professional telephone skills
Experience representing a company professionally
Proven ability to multitask
Organization skills and ability to prioritize work
Strong problem-solving skills
Ability to quickly absorb complex issues
New team members scheduled 9:30–6:00, Monday–Friday
Previous insurance experience is a plus
Previous call center experience is a plus

Benefits

Comp & perks

Hybrid schedules (3 days in the office/2 days work from home) may be available after 90 days
Choice of health and dental plans within the first month for eligible employees
Robust 401(k) match
Health Spending Accounts
Various retirement plans
Tuition Assistance Program
Paid certifications and continuing education programs
United Way and volunteer programs
Generous paid time off
Business casual dress
Employee discounts for shopping, dining and travel through Kemper Perks