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SVP – Chief Claims Officer
KemperLeading the Claims organization at a specialty auto insurance carrier. Focused on operational excellence, financial performance, and regulatory compliance in multiple locations.
Posted 7/24/2026full-timeHenderson • Alabama, California, Florida, Illinois, Nevada, North Carolina, Texas • 🇺🇸 United StatesLeadWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in claims management, with a focus on operational excellence and financial performance in the auto insurance sector. Expertise in claims handling, compliance, and building high-performing teams is essential.
Highest-signal resume keywords
Claims Leadership ExperienceBodily Injury ExpertiseLitigation ManagementClaims AnalyticsP&L Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingLoss RatiosReserving AccuracyOperational EfficiencyClaims Strategy DevelopmentVendor ManagementCompliance with State RegulationsBest Practices EstablishmentCollaboration with UnderwritingEmerging Risks Insights
Soft Skills
Team BuildingTalent DevelopmentStrategic Collaboration
Certifications & Qualifications
CPCUAICARM
Industry Keywords
Auto InsuranceSpecialty RisksNon-Standard SegmentsClaims OperationsSIU
About the role
Key responsibilities & impact- Responsible for the strategic leadership, operational excellence, and financial performance of the Claims organization within a specialty auto insurance carrier.
- Oversees all aspects of claims handling, including liability, physical damage, litigation, SIU (Special Investigations Unit), and vendor management.
- Develop and execute the overall claims strategy aligned with corporate objectives, underwriting appetite, and growth goals.
- Establish claims best practices tailored to non-standard and specialty risks.
- Collaborate with underwriting, actuarial, and product teams to provide insights on loss trends and emerging risks.
- Own claims P&L performance, including loss ratios and reserving accuracy.
- Ensure compliance with all state regulatory requirements, including claims handling standards and reporting obligations.
- Build and lead a high-performing claims organization, including recruitment, development, and retention of top talent.
Requirements
What you’ll need- Bachelor’s degree required; advanced degree (MBA, JD) preferred.
- Professional designations (CPCU, AIC, ARM) strongly preferred.
- At least 15 years claims leadership experience in auto insurance, with significant exposure to specialty or non-standard segments.
- Proven track record managing large-scale claims operations and delivering improved loss ratios and operational efficiency.
- Deep expertise in bodily injury, litigation management, and claims analytics.
Benefits
Comp & perks- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.