Casualty Adjuster

Kemper

Casualty Adjuster handling represented casualty and property damage claims for auto insurance industry. Conducting investigations and evaluating coverage, liability, and settlements in compliance with regulations and company practices.

Posted 7/7/2026full-timeLake Mary • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct investigation of varying complexity, represented casualty, physical and property damage claims, utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage, efficiently and accurately.
Examine all provisions, endorsements of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
Conduct analyses of represented bodily injury claims. Research and interpret injury related statutory provisions and case law, examine points of impact and extent of damage relative to the injury claimed, access prior injury information, obtain proper release documentation, obtain medical reports, and conduct detailed injury-specific research relating to the injury claimed, thoroughly document injury related treatment history and develop a comprehensive settlement strategy.
Thoroughly document the progression of each claim and set bodily injury reserves ensuring an accurate and organized record.
Attend depositions/mediation/arbitration/pre-trials/trials and all other legal proceedings, when needed.
Act as mentor and provide staff training.
Collaborate with various departments to efficiently move claim toward final resolution.
Performs other duties as assigned.

Requirements

What you’ll need

A high school diploma or equivalent is required.
A minimum of three years of casualty claim experience in the auto insurance industry.
Proficiency in basic computer skills including Microsoft Office Suite products and webbased applications.
Must obtain and maintain state required licensing, where applicable.
Initiative, sound judgement, and discretion.

Benefits

Comp & perks

Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Investigation TechniquesClaims AnalysisFinancial Decision-MakingDocumentation SkillsSettlement Strategy Development

Soft Skills

InitiativeSound JudgementDiscretionMentoringCollaboration

Certifications

State Required Licensing