Commercial Underwriting Associate

Kemper

Commercial Underwriting Associate serving as the primary point of contact for policy inquiries. Providing superior customer service and assisting with policy changes and billing inquiries.

Posted 4/22/2026full-timeRichardson • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $35 per hourWebsite

About the role

Key responsibilities & impact

Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high volume policy change requests from internal and external customers.
Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Requirements

What you’ll need

One (1) year or more related Property & Casualty experience
High School diploma or equivalent, Associates degree preferred
Strong verbal, listening and written communication skill
Bilingual English/Spanish desired but not required
Apply professional and effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills
Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
Ability to use problem-solving and decision-making skills to help customers and process work
Strong computer skills including typing, spreadsheets, word processing software and CRM applications
Must be dependable, and reliable.

Benefits

Comp & perks

Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Property & Casualty experienceunderwriting authoritypolicy change processingbilling inquiriescompliance guidelinesproblem-solving skillsdecision-making skillstypingspreadsheetsword processing

Soft Skills

customer serviceverbal communicationlistening skillswritten communicationphone skillsmulti-taskingorganizational skillstime managementdependabilityreliability

Certifications

High School diplomaAssociates degree