Business Systems Analyst
Kemper
full-time
Posted on:
Location Type: Office
Location: Birmingham • Alabama • Florida • United States
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Tech Stack
About the role
- Perform systems analysis and development of business requirements for problems, projects and enhancements
- Research and develop functional design documents
- Responsible for requirements management with Kemper’s AMS partners
- Liaison with business for IT Run/Grow portfolio coordination
- Provide inputs for both application testing and user acceptance testing
- Provide analysis for production recovery efforts
- Conduct release management activities for Kemper Auto portfolio
- Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
- Lead complex change management activities, including: Training (e.g., training plans and materials, training sessions)
- Process improvements and efficiencies
- Documentation support (e.g., operational procedures, troubleshooting guides)
- Production readiness activities (e.g., war room, deployment support and checkout, user support)
- Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
- Comply with and support all corporate, department and security policies and procedures
- Support high level estimation and design during Ideation
- Coordinate production activities such as: Triage, troubleshooting
- Data analysis
- Product and compliance requests
Requirements
- Minimum of 8 years of technical business systems analyst experience required
- 2+ years leading requirements for enterprise initiatives
- Expert knowledge of Property & Casualty Insurance
- Non-standard Auto Insurance experience preferred
- Current expertise using JIRA/Confluence
- Must be well organized, detail oriented, able to multi-task, and reliable
- Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
- Strong testing and production support background is needed
- Advanced knowledge of system development lifecycle activities
- Release and change management experience
- Expertise in requirements management and modeling tools (JIRA, Confluence, Visio, XMLSpy, Adobe XD, ServiceNow).
- Strong understanding of SDLC, Agile, and Waterfall methodologies.
- Capable of using SQL and of interpreting data for business validation.
- Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
- Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
- ServiceNow and AWS knowledge is a plus.
- Experience with Guidewire BillingCenter or PolicyCenter preferred.
Benefits
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business systems analysisrequirements managementdata analysissystem development lifecyclerelease managementchange managementSQLpost-production monitoringtroubleshootingbusiness analysis
Soft Skills
well organizeddetail orientedmulti-taskingreliablecommunicationleadershiptrainingdocumentation supportprocess improvementuser support