Business Systems Analyst

Kemper

Technical Business Systems Analyst supporting Kemper’s Auto Run/Grow portfolio with system analysis and requirements management. Leading change management activities and ensuring production readiness compliance.

Posted 4/16/2026full-timeBirmingham • Alabama, Florida • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSGuidewireSDLCServiceNowSQL

About the role

Key responsibilities & impact

Perform systems analysis and development of business requirements for problems, projects and enhancements
Research and develop functional design documents
Responsible for requirements management with Kemper’s AMS partners
Liaison with business for IT Run/Grow portfolio coordination
Provide inputs for both application testing and user acceptance testing
Provide analysis for production recovery efforts
Conduct release management activities for Kemper Auto portfolio
Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
Lead complex change management activities, including: Training (e.g., training plans and materials, training sessions)
Process improvements and efficiencies
Documentation support (e.g., operational procedures, troubleshooting guides)
Production readiness activities (e.g., war room, deployment support and checkout, user support)
Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
Comply with and support all corporate, department and security policies and procedures
Support high level estimation and design during Ideation
Coordinate production activities such as: Triage, troubleshooting
Data analysis
Product and compliance requests

Requirements

What you’ll need

Minimum of 8 years of technical business systems analyst experience required
2+ years leading requirements for enterprise initiatives
Expert knowledge of Property & Casualty Insurance
Non-standard Auto Insurance experience preferred
Current expertise using JIRA/Confluence
Must be well organized, detail oriented, able to multi-task, and reliable
Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
Strong testing and production support background is needed
Advanced knowledge of system development lifecycle activities
Release and change management experience
Expertise in requirements management and modeling tools (JIRA, Confluence, Visio, XMLSpy, Adobe XD, ServiceNow).
Strong understanding of SDLC, Agile, and Waterfall methodologies.
Capable of using SQL and of interpreting data for business validation.
Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
ServiceNow and AWS knowledge is a plus.
Experience with Guidewire BillingCenter or PolicyCenter preferred.

Benefits

Comp & perks

Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business systems analysisrequirements managementdata analysissystem development lifecyclerelease managementchange managementSQLpost-production monitoringtroubleshootingbusiness analysis

Soft Skills

well organizeddetail orientedmulti-taskingreliablecommunicationleadershiptrainingdocumentation supportprocess improvementuser support