Coordinator, Customer Service Operations
Kemira
full-time
Posted on:
Location Type: Hybrid
Location: Gdansk • 🇵🇱 Poland
Visit company websiteJob Level
Junior
About the role
- Managing Order-to-Cash process through order fulfillment and billing
- Contacting customers via different communication channels
- Booking shipments (included export & relevant documentation)
- Ensuring the deliveries and customer requirements are properly dealt with
- Handling complaints and resolving issues
- Cooperating with internal and external stakeholders
- Ensuring that the process is followed according to internal policies and targets.
Requirements
- fluent level of English language
- export shipments and documentation experience is an asset
- additional language (Finnish) would be an asset
- SAP knowledge
- at least 1 year of functional experience in order management or customer service
- good practical knowledge of MS Office tools
- very good communication and interpersonal skills
- maintaining good team spirit & cooperation
Benefits
- stable job in international organization
- possibility to grow within company’s structures
- high company standards and a culture based on Kemira’s principles: Focus on Growth, Deliver Value and Collaborate to Succeed
- friendly, international atmosphere and a diverse, inclusive, and international work environment
- flexibility to organize your work between office and remote, in a hybrid work culture
- a market-competitive and equitable salary with attractive employee benefits (e.g. private healthcare, sports cards, extra day off, volunteer day, and additional social benefits)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer serviceexport shipmentsdocumentationSAPMS Office
Soft skills
communication skillsinterpersonal skillsteam spiritcooperationproblem-solving