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Kelley Create

Help Desk Technician

Kelley Create

Help Desk Technician providing IT support including diagnosis and repair of hardware and software. Working with clients to improve their business technology experience and satisfaction.

Posted 4/29/2026full-timeKent • Oregon, Washington • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

Tech Stack

Tools & technologies
FirewallsSwitching

About the role

Key responsibilities & impact
  • Provide helpdesk support for client end users
  • Onsite or remote diagnosis and repair
  • Performing planned system maintenance on client networks
  • Troubleshooting support requests and systems analysis
  • Hardware support including workstations, printers, servers, firewalls, switches, and phones
  • Support requests involving active directory management, line of business applications, routing/switching, server and network hardware
  • Communicate with customers regarding incident progress
  • Improve customer service and satisfaction

Requirements

What you’ll need
  • Minimum of one (1) year of experience in an IT bench, support, or consulting role
  • Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
  • Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
  • Minimum of one (1) year of experience providing excellent exceptional service directly to end users
  • A BA/BS in related field is preferred
  • One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
  • Must have reliable transportation

Benefits

Comp & perks
  • Medical Insurance
  • Dental/Vision Insurance
  • Life Insurance
  • Flexible Spending Account Options
  • Supplemental insurance
  • 401K with company match
  • Profit Sharing upon goal attainment
  • Paid Time Off
  • Paid Holidays
  • Ongoing training opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
helpdesk supportsystem maintenancetroubleshootinghardware supportactive directory managementLAN configurationWAN configurationserver hardwarenetwork hardwaresystems analysis
Soft Skills
customer servicecommunicationproblem-solvingsatisfaction improvement
Certifications
Net+MCSA/EMOSCCNA