Business Analyst

• Extract and analyze data from various sources, such as case management systems, client databases, and financial records.
• Identify trends, patterns, and opportunities for improving operational performance.
• Evaluate and document existing workflows within the Intake Department.
• Propose and implement optimization strategies to enhance operational efficiency and streamline processes.
• Assist in planning and tracking projects related to technology upgrades or process changes.
• Collaborate with stakeholders to understand business needs and gather detailed functional requirements for new systems, features, or enhancements.
• Develop comprehensive documentation, including business requirements, use cases, and technical specifications.
• Create and maintain Standard Operating Procedures (SOPs) for intake operations.
• Generate detailed reports and dashboards using tools like Excel or Sigma to provide actionable insights to decision-makers.
• Communicate findings and recommendations effectively through data visualizations.
• Partner with IT teams to ensure seamless integration of new systems or enhancements into existing workflows.
• Participate in User Acceptance Testing (UAT) to validate functionality and ensure user needs are met.
• Analyze client feedback and identify opportunities to enhance service delivery and improve the overall client experience.

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