Operations

• Serve as primary contact to dedicated drivers and customers
• Manage up to 50 drivers across multiple operations
• Conduct analysis of fleet operations and make recommendations for continuous improvement
• Determine and measure key performance indicators
• Create, maintain and present customer specific reporting
• Ensure that all operations are following best practices and implementing latest service enhancements
• New account onboarding and contingency planning
• Collaborate with senior management and customers to determine their needs and expectations
• Conduct customer visits and satisfaction surveys
• Focus on driver and customer retention
• Perform other related duties as assigned

Operations Manager – Dedicated Services

Water Treatment Plant Operations and Maintenance Technician