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Senior Claims Operations Lead
Keller Executive Search InternationalSenior Claims Operations Lead for a well-established organization. Focused on team development and claims management within a hybrid workplace.
Posted 7/31/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesSenior💰 $140,000 - $150,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in claims management, including leading and mentoring teams, overseeing complex multi-state claims, and improving operational performance through effective strategies and compliance with legal and regulatory standards.
Highest-signal resume keywords
Claims Management ExperienceTeam LeadershipInsurance Coverage KnowledgeAnalytical SkillsClaims Technology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdministrationLitigation ManagementReserves ManagementPerformance MeasurementOperational ImprovementMulti-Jurisdictional Claims OversightRisk AllocationClaims ReportingNegotiationProblem-Solving
Soft Skills
MentoringDecision-MakingIntegrityJudgmentDiscretion
Tools & Technologies
Claims Information SystemsRisk-Management Information Systems
Certifications & Qualifications
Claims DesignationInsurance DesignationRisk-Management Designation
Industry Keywords
Workers’ CompensationGeneral LiabilityAutomobile ClaimsProperty ClaimsCasualty ExposureComplianceOperationally Intensive EnvironmentGeographically Dispersed Organisation
About the role
Key responsibilities & impact- Lead, mentor, and develop a team of claims professionals
- Provide direction on complex, high-value, litigated, and multi-state claims
- Establish effective strategies for claims from notification through resolution
- Review current practices and implement improved procedures, controls, and service standards
- Introduce meaningful performance measures and strengthen accountability
- Work with operational, legal, safety, and people teams on investigations and resolution strategies
- Coordinate effectively with carriers, administrators, counsel, and other external claims partners
- Review reserves, claims activity, loss patterns, and developing areas of exposure
- Improve the accuracy, consistency, and usefulness of claims reporting
- Maintain compliance with applicable legal, contractual, regulatory, and insurance obligations
- Support the effective use of claims technology, information systems, and data
- Improve incident-notification and claims-handling practices throughout the organisation
- Lead departmental projects and contribute to wider operational improvements
Requirements
What you’ll need- A relevant college degree
- At least 10 years of progressive claims management experience
- Previous responsibility for leading, mentoring, or developing a claims team
- Claims experience gained within a complex, multi-site, operationally intensive environment with significant casualty exposure
- Experience across workers’ compensation, general liability, automobile, and property matters
- Strong knowledge of insurance coverage, claims administration, litigation, reserves, and resolution strategy
- Experience overseeing complex, high-exposure, and multi-jurisdictional claims
- Ability to manage a substantial claims portfolio using structured processes and measurable performance standards
- A demonstrated record of improving claims procedures, controls, reporting, or operational performance
- Strong analytical, negotiation, problem-solving, and decision-making skills
- Confidence working with senior leaders, operational teams, legal advisers, and insurance partners
- High levels of integrity, judgment, and discretion
- Willingness to travel periodically within the United States
- **Preferred Experience**
- Familiarity with complex insurance program structures and contractual risk allocation
- Experience using claims or risk-management information systems
- Confidence working with claims data, reporting, and analytics
- Experience within a geographically dispersed organisation
- A relevant claims, insurance, or risk-management designation
Benefits
Comp & perks- Base salary of **$140,000–$150,000**, depending on experience
- Annual Bonus
- Comprehensive employee benefits
- Paid time off
- Flexible working arrangements for suitable candidates
- Professional development opportunities